Katherine Titra
New Berlin
Summary
Dynamic and results-driven professional with extensive experience at GFL Environmental, excelling in office administration and staff training. Proven track record of reducing costs and enhancing efficiency through strategic planning and innovative technology solutions. Strong communicator with a commitment to customer service and operational excellence. Certified Notary Public.
Overview
14
14
years of professional experience
Work History
Senior Branch Office Administrator
GFL Environmental
Muskego, WI
01.2020 - Current
- Reduced overhead costs through careful budget management and resource allocation.
- Served as liaison between the branch office and upper management at the corporate level, maintaining clear communication and fostering a strong working relationship.
- Increased branch efficiency by streamlining office processes and implementing time-saving strategies.
- Improved operational efficiency with the implementation of new technology solutions tailored to the branch''s needs.
Mail Carrier
USPS
Menomonee Falls, WI
10.2015 - 01.2020
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Inspector in Quality Assurance and Quality Control
Southwest Metal Finishing
New Berlin, WI
01.2012 - 01.2013
- Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
- Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
- Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
- Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
Customer Service Representative
Bonded Transportation
Milwaukee, WI
01.2011 - 01.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Hamilton High Schiil
Milwaukee, WI06-1999
Skills
- Scheduling and planning
- Office administration
- Staff training and development
- Document management
- Certified Notary Public
Timeline
Senior Branch Office Administrator
GFL Environmental
01.2020 - Current
Mail Carrier
USPS
10.2015 - 01.2020
Inspector in Quality Assurance and Quality Control
Southwest Metal Finishing
01.2012 - 01.2013
Customer Service Representative
Bonded Transportation
01.2011 - 01.2012
High School Diploma -
Hamilton High Schiil