Summary
Overview
Work History
Education
Skills
References
Timeline
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Katherine Tomlinson

Minneapolis,MN

Summary

Seasoned Trainer/Float/Lead, adept in program management and problem-solving, significantly enhanced training processes and compliance. Leveraged EPIC and Brightree expertise, ensuring top-tier customer service and operational excellence. Mentored and developed talent across roles, driving productivity and adherence to healthcare regulations.

Overview

14
14
years of professional experience

Work History

Trainer/Float

Electromed Inc.
New Prague, MN
05.2022 - Current
  • Designed and developed training materials for new employees in the organization.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Performed quarterly audits on team members' accounts to ensure compliance and accuracy.
  • Recommended changes or improvements in existing training processes as needed.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Cover and float into the Patient Account Liaison (PAL) role, which is responsible for processing new referrals, starting from prescription to insurance approval, to shipping to the patient.
  • Maintained dedication to Electromed's mission and core values while actively contributing to the achievement of company objectives.
  • Comprehend and follow healthcare regulations at the local, state, and federal levels, which included eligibility and benefits checks, authorizations, and recertifications with insurance companies.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.

Patient Access Services Representative - Lead

M Health Fairview
Edina, MN
09.2018 - 06.2022
  • Processed patient admissions, registrations, transfers, and discharges according to established procedures.
  • Verified insurance coverage for services provided by the facility.
  • Ensured accuracy of all data entered into computer system.
  • Scanned documents into electronic medical records system.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Actively participated in team meetings and training sessions.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Assembled registration paperwork and placed identification bands on patient.
  • Guided patients through the completion of consent and other required medical forms.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Coached and mentored individuals on professional development goals.
  • Resolved conflicts between employees in a timely manner.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects, while being on-call.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Train new hires once onboarding was complete.

Lead Infant Room Teacher

Tlc Early Learning Center
Bloomington, MN
01.2011 - 07.2018
  • Developed and implemented lesson plans to engage infants in activities such as singing, reading stories, and playing games.
  • Provided a safe and nurturing environment to ensure the physical, emotional, cognitive and social development of each infant.
  • Assisted with diaper changes, bottle feedings, nap times, meal times and other routines.
  • Supervised assistants or aides who provided direct care for infants.
  • Ensured that all safety standards were met at all times.
  • Established positive relationships with parents by providing them with updates about their children's development through verbal communication or written reports.
  • Participated in parent-teacher conferences to discuss children's progress or challenges.
  • Collaborated with colleagues to plan special events such as field trips or holiday parties.
  • Escorted children on outings and trips to promote enrichment and maintain safety.

Education

Associate of Arts - Liberal Arts

Normandale Community College
Minneapolis, MN
06-2014

Skills

  • Program Management
  • Problem-Solving
  • Quality Assurance
  • Time Management
  • Experience with EPIC and Brightree
  • Customer Service
  • Multiple-line phone systems
  • Critical Thinking Skills

References

References available upon request.

Timeline

Trainer/Float

Electromed Inc.
05.2022 - Current

Patient Access Services Representative - Lead

M Health Fairview
09.2018 - 06.2022

Lead Infant Room Teacher

Tlc Early Learning Center
01.2011 - 07.2018

Associate of Arts - Liberal Arts

Normandale Community College

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Katherine Tomlinson