Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Abbott

Springville

Summary

Accomplished Senior Coordinator with Walmart, dedicated to optimizing team productivity and stakeholder relationships. Expertise in technical support and policy clarification, successfully addressing vendor accounts and technical problems. Acknowledged for surpassing case volume goals and providing comprehensive partner education on policies, fostering effective communication. Quick and accurate in diagnosing account issues, significantly reducing the necessity for subcontracted Jira ticket resolutions.

Overview

4
4
years of professional experience

Work History

Senior Coordinator Partner Support

Walmart
04.2021 - Current
  • Strengthened stakeholder relationships via effective communication, and accurate diagnosis of technical issues and support.
  • Surpassed case volume expectations, resulting in improved team productivity metrics.
  • Partnered with executive leadership to resolve vendor accounts and technical difficulties.
  • Facilitated internal teams in diagnosing policy and technical issues, ensuring prompt case resolution.

Education

Associate of Applied Science - Certificate, General Studies

Utah Valley University
Orem, UT
05-2025

Skills

  • Technical Support
  • Facilitating Case Resolution with Internal Teams
  • Customer Support
  • Facilitating Partner Communications with Customers
  • Policy Clarification
  • Diagnosis of Jira Tickets
  • Communicating Technical Resolutions

Timeline

Senior Coordinator Partner Support

Walmart
04.2021 - Current

Associate of Applied Science - Certificate, General Studies

Utah Valley University

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Katherine Abbott