Katherine Toro
North Plainfield
Summary
E-Rate Subject Matter Expert at Optimum, proficient in driving cross-functional teamwork and overseeing project management initiatives.Crafted impactful training materials and strategies that significantly improved compliance and operational efficiency. Established leader in nurturing relationships and accelerating sales growth, applying proficiency in document management and effective problem-solving to meet organizational targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
E-Rate Subject Matter Expert
Optimum (Altice)
08.2022 - Current
- Engaged with cross-functional teams to meet complex project demands.
- Created comprehensive training materials for team members on best practices and processes.
- Conducted knowledge-sharing sessions to strengthen team insight into industry standards.
- Advised on compliance standards and key industry trends with a focus on best practices.
- Evaluated documentation for precision, guaranteeing adherence to organizational policies and procedures.
- Offered subject matter expertise during interactions with senior leadership team members to evaluate potential opportunities or challenges.
- Developed plans to present solutions targeting issues of efficiency, costs, or profitability.
- Executed strategies to capitalize on new opportunities.
- Employed document management system to streamline organization of company files, ensuring up-to-date and easily accessible data.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Managed multiple projects simultaneously while adhering to tight deadlines.
Presales Business Development Manager - Aruba
SHI International Corporation
Somerset
01.2021 - Current
- Tasked with developing overall growth for Aruba and HPE networking product lines across all business units, including Global, Enterprise, and Public Sector.
- Create and maintain pipelines for Aruba, Silver Peak, and HPE networking products, and plan and execute campaigns, trainings, and account mapping sessions.
- Sync with dedicated HPE/Aruba partner team and internal marketing team to craft quarterly marketing plans aimed at driving brand awareness via customer-facing events and sales enablement activities.
- Proactively foster relationships between SHI and HPE/Aruba sales representatives, making introductions and forging connections to facilitate partnerships.
- Review reporting data and leverage this information to build strategic plans designed to achieve quarterly sales goals.
- Asseined Aruba certification in March 2021: HPE Sales Certified – Aruba Products and Solutions.
E-rate/Grants Program Specialist
SHI International Corporation
03.2018 - 01.2021
- Oversaw $1.4M E-rate relationship for public sector business unit, coordinating operational E-rate flow with a six-member E-rate business development team and conducting daily partner/customer calls about the program.
- Conducted monthly funding trainings for new hire classes to educate incoming sales representatives on the importance of E-rate and grants in the public sector.
- Managed SHI’s $4.6M grants program in coordination with the Grants Office, providing customers with personalized grants guidance, obtaining customized funding reports, and scheduling consultative calls to help clients develop project ideas, get technology-rich projects funded, and expand existing initiatives.
- Assembled content for customer-facing public sector solutions newsletter and funding-centric email blasts in partnership with Marketing & Communications department and internal subject matter experts.
Inside Account Manager
SHI International Corporation
09.2015 - 03.2018
- Served as central point of contact for state government customers on the west coast (California, Utah, Nevada, Colorado, and Alaska) while supporting designated account executives.
- Built and maintained client relationships with new and existing accounts.
Education
Bachelor of Arts - General Humanities
Montclair State University
Montclair, NJ01.2015
Skills
- Communication
- Customer Service
- Detail-Oriented
- Leadership
- Mathematics
- Organization
- Problem Solving
- Project Management
- Time Management
- Cisco Webex
- Microsoft Dynamics CRM
- Microsoft O365
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- Zoom
- E-rate compliance
- Document management
- Training development
- Sales strategy
- Knowledge sharing
- Cross-functional collaboration
- Relationship building
- Time management
- Deep expertise
Websites
Certification
Asseined Aruba certification in March 2021: HPE Sales Certified – Aruba Products and Solutions.
Languages
English - Native, Spanish
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
E-Rate Subject Matter Expert
Optimum (Altice)
08.2022 - Current
Presales Business Development Manager - Aruba
SHI International Corporation
01.2021 - Current
E-rate/Grants Program Specialist
SHI International Corporation
03.2018 - 01.2021
Inside Account Manager
SHI International Corporation
09.2015 - 03.2018
Bachelor of Arts - General Humanities
Montclair State University
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