KATHERINE TREJO CRUZ
MONMOUTH JUNCTION,NJ
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive nature. Knowledgeable and dedicated customer service professionalism. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating deliveries.
Overview
3
3
years of professional experience
Work History
Customer Service Representative I
K POWER
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Advised Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and concerns regarding deliveries, resolving issues promptly to maintain positive relationships.
- Collaborated with sales representatives to provide timely updates on pending orders or special requests from customers.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Communicated with dispatch and customers for accurate delivery information.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Contributed to the success of projects by conducting thorough research and compiling relevant information for use by team members.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone or email to provide information.
- Input data into spreadsheets and databases.
- Compiled and analyzed data to produce reports.
Store Associate
Wawa
06.2023 - 12.2023
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
- Located merchandise across various stores to address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Cashier
Tastee Subs II
10.2021 - 10.2022
- Worked with people of all ages
- Somewhat younger to way older
- Had daily conversations with customers, connecting, & socializing with them
- Took order & memorized every day
- Answered phone calls & placed orders for the store
- Also had to prepare food & meals
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Business Administration -
Middlesex County College
Edison, NJ05.2025
High School Diploma -
South Brunswick High School
Monmouth Junction, NJ06.2023
Skills
- Positive Reinforcement Strategies
- Instructional Strategies
- Social Perceptiveness
- Reading Comprehension
- Task Prioritization
- Payment Processing
- Team Collaboration
- Customer Assistance
- Scheduling
- Data Collection
- Appointment Scheduling
- Product Knowledge
- Data Entry
- Warehousing functions
- Call Center Operations
- Critical Thinking
- Customer Relations
- Conflict Resolution
- Spreadsheets
- Prioritization
- Research
- Delivery Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative I
K POWER
10.2023 - Current
Store Associate
Wawa
06.2023 - 12.2023
Cashier
Tastee Subs II
10.2021 - 10.2022
Associate of Business Administration -
Middlesex County College
High School Diploma -
South Brunswick High School
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