Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Katherine Trexler

Salisbury,NC

Summary

Dynamic Insurance Coordinator with extensive experience at Dr. Tina Merhoff, adept at processing insurance claims and enhancing customer satisfaction. Proven ability to resolve complex issues while maintaining strong relationships. Skilled in insurance verification and committed to teamwork, consistently improving operational efficiency and client understanding of policies.



Overview

32
32
years of professional experience
1
1
Certification

Work History

Insurance Coordinator

Dr. Tina Merhoff
04.2023 - Current
  • Verified insurance and communicated coverage to staff and patients.
  • Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Obtained prior authorization and precertification for outpatient procedures.
  • Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
  • Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.

Administrative Assistant

Iredell Health Department Dental Clinic
05.2022 - 04.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Verified dental insurance eligibility and coverage
  • scheduled patients


Business Office Manager

Happy Teeth Pediatric Dentistry
07.2020 - 04.2022
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
  • verified patient eligibility and coverage
  • filed all dental claims
  • presented treatment plans and financial responsibilities
  • scheduled out patient surgery cases and obtained prior authorizations
  • processed and sent monthly statements
  • prepared daily deposits

Administrative Assistant

D. George Rankin
04.1993 - 07.2020
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • presented treatment plans, scheduled patients for in office procedures and out patient surgeries
  • verified dental insurance eligibility and coverage
  • prepared monthly efficiency reports

Education

Bachelor of Science - Communications

Appalachian State University
Boone, NC
06-1991

Skills

  • Insurance claims processing
  • Insurance claims management
  • Insurance verification
  • Customer service and assistance
  • Claims processing
  • Accounts receivable

Certification

CPR

Osha


Interests

  • Cooking
  • reading
  • art

Timeline

Insurance Coordinator

Dr. Tina Merhoff
04.2023 - Current

Administrative Assistant

Iredell Health Department Dental Clinic
05.2022 - 04.2023

Business Office Manager

Happy Teeth Pediatric Dentistry
07.2020 - 04.2022

Administrative Assistant

D. George Rankin
04.1993 - 07.2020

Bachelor of Science - Communications

Appalachian State University

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Katherine Trexler