Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Trunova

Syracuse,NY

Summary

Adept at enhancing kitchen and retail operations, my tenure at Cheesecake Factory Inc showcased a blend of exceptional customer service and efficient multitasking. Leveraging skills in safe food handling and team collaboration, I significantly improved productivity and customer satisfaction. My proactive approach to food waste reduction and inventory management underscores my commitment to operational excellence and sustainability. Driven fast food Prep Cook with wide and diverse skill set. Offering 5 years of quality performance in food service roles. Known for reliability, efficiency and best-in-class service. Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit.

Overview

8
8
years of professional experience

Work History

Prep Cook/Bakery Clerk

Cheesecake Factory Inc
02.2023 - Current
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Sharpened knife skills, resulting in precise cuts and reduced preparation time.
  • Addressed and resolved customer complaints to increase trust and satisfaction.
  • Showcased creativity in garnishing dishes, adding visual appeal that enhanced overall dining experience for guests.
  • Identified inefficiencies leading to improved productivity.
  • Planned menus for different events, seasons and customer requests.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Handled cash register transactions efficiently, ensuring accurate sales records and timely customer service.
  • Continuously expanded product knowledge by staying up-to-date with industry trends and participating in ongoing staff training sessions.
  • Contributed to successful seasonal promotions by designing eye-catching displays showcasing holiday-themed baked goods.
  • Performed routine maintenance on baking equipment to maintain optimal functionality and prevent downtime during peak hours.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Implemented creative merchandising techniques that enticed customers to purchase additional items from the bakery department.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Waitress/prepcook

Olive Garden
03.2018 - 12.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Sales Associate

Garage Clothing Store
01.2017 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Sales Associate

Bath & Body Works
01.2017 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Education

High School Diploma -

Nottingham High School
Syracuse, NY
01.2021

Skills

  • Attention to Detail
  • Cleaning and organization
  • Customer Service
  • Safe Food Handling
  • Teamwork and Collaboration
  • Time Management
  • Efficient multitasking
  • Ingredient Preparation
  • Proper Portioning
  • Food quality control
  • Vegetable Prep
  • Menu Memorization
  • Meat Cutting
  • Food spoilage prevention
  • Measurements and Weights
  • Kitchen Operations
  • Kitchen Equipment Operation
  • Temperature Monitoring
  • Portion Control
  • Ambitious
  • Food Waste Reduction
  • Recipes and menu planning
  • Order delivery practices
  • Food pairing
  • Ingredient inspection
  • Performance Improvement

Timeline

Prep Cook/Bakery Clerk

Cheesecake Factory Inc
02.2023 - Current

Waitress/prepcook

Olive Garden
03.2018 - 12.2022

Sales Associate

Garage Clothing Store
01.2017 - 11.2021

Sales Associate

Bath & Body Works
01.2017 - 11.2021

High School Diploma -

Nottingham High School

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Katherine Trunova