Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Turner

Summary

Polite and professional employee. Successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Well-qualified and familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

7
7
years of professional experience

Work History

Guest Experience Coordinator

Well And Being Spa And Salon
06.2023 - Current
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in processes for improved efficiency and reduced wait times.
  • Developed strong relationships with repeat customers, fostering loyalty and positive word-of-mouth referrals.
  • Coordinated special events, ensuring all details were executed flawlessly for memorable experiences.
  • Managed guest inquiries through phone, email, and in-person interactions, providing timely and accurate information.

Lead Cashier, Beauty Advisor

Ulta Cosmetics
02.2023 - 06.2023
  • Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.
  • Evaluated professionalism of checkouts every transaction and kept team members on top of cleaning tasks.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Ticketing Agent, Customer Service Agent

Menzies Aviation For United Airlines
07.2021 - 11.2021
  • Interfaced with airlines, shipping, trucking and related carriers to understand requirements and track shipments.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Contacted customers to return routine and general calls promptly.
  • Conferred with management and vendors to discuss defective and unacceptable services and determine corrective action.

Floor Runner, Bartender, Server

Old Chicago Speakeasy Casino
09.2018 - 09.2020
  • Cultivated warm relationships with regular customers.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Reduced inventory losses by managing beverage inventory with ALOHA.
  • Cashed customer winning tickets and promptly delivered cash to customer.

Sales Associate

Ulta
11.2017 - 09.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Education

Psychology

Santa Barbara City College
Santa Barbara, CA

Psychology

The University of Montana
Missoula, MT

Skills

  • Building Customer Trust and Loyalty
  • Customer Account Management
  • Customer Experience
  • Issue and Complaint Resolution
  • Appointment Scheduling Software
  • Cash Register Skilled
  • Critical Thinking
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset

Timeline

Guest Experience Coordinator

Well And Being Spa And Salon
06.2023 - Current

Lead Cashier, Beauty Advisor

Ulta Cosmetics
02.2023 - 06.2023

Ticketing Agent, Customer Service Agent

Menzies Aviation For United Airlines
07.2021 - 11.2021

Floor Runner, Bartender, Server

Old Chicago Speakeasy Casino
09.2018 - 09.2020

Sales Associate

Ulta
11.2017 - 09.2018

Psychology

Santa Barbara City College

Psychology

The University of Montana

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Katherine Turner