Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katherine Urquhart

Falmouth,MA

Summary

Proven in delivering exceptional customer service and hospitality service expertise, honed across roles at SAVR and Silver Lounge. Excelled in high-volume dining environments, demonstrating effective multitasking and guest complaint resolution. Achieved notable increases in walk-in business through enthusiastic service and communication, embodying patience and empathy alongside operational acumen.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hostess

SAVR
10.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Waitress / Hostess

Silver Lounge
10.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Cashier

Jack in the Beanstalk
06.2020 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Prepared meal platters and assisted making sandwiches.

Education

Bachelor of Science - Psychology

University of Massachusetts Boston
Boston, MA
06-2027

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Detail-oriented
  • Greeting guests
  • Exceptional communication
  • Hospitality service expertise
  • Guest complaint resolution
  • Safe food handling
  • High volume dining
  • Restaurant operations

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
  • Food Handler Certification (FHC) - State Health Departments.
  • ServSafe Alcohol Certification - National Restaurant Association.

Timeline

Hostess

SAVR
10.2024 - Current

Waitress / Hostess

Silver Lounge
10.2022 - Current

Cashier

Jack in the Beanstalk
06.2020 - 05.2022

Bachelor of Science - Psychology

University of Massachusetts Boston

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Katherine Urquhart