Katherine Urquieta
Los Angeles,California
Summary
I am a motivated individual who is seeking career advancement. I am willing to learn new skills and improve to reach my goals. I am interested in the better of myself, as well as others.
Overview
5
5
years of professional experience
Work History
Store Associate
Zara
07.2018 - Current
- STOREASSOCIATE
- Checked merchandise for inventory records
- Communicated with store manager about merchandise and supply needs to maintain well-stocked store
- Prevented theft by following store procedures and policies to address suspicious activity
- Offered customers assistance with locating merchandise at other locations
- Greeted customers and answered questions, assisting with needs and finding items
- Used sales tactics to sell products to customers and increase store sales
- Performed general store maintenance for clean store appearance
- Unloaded store merchandise and arranged products in display areas
- Labeled, tagged, and sorted merchandise to improve store organization
- Operated POS system and cash register for processing customer transactions
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges
- Demonstrated use and operation of merchandise
- Exchanged merchandise for customers and accepted returns
- Answered questions regarding store and merchandise
- Helped customers try and fit merchandise
- Performed sales floor work, such as greeting and assisting customers, stocking shelves, and taking inventory
- Opened and closed cash registers, balances cash drawers, and made deposits
- Back-stocked merchandise in stockroom and replenished floor with more items
- Packaged boxes and prepared them to be sent to customers that purchased online
- Reorganized stockroom in accordance to the store's seasonal sales
- Packaged merchandise to send back to the warehouse
Education
Los Angeles City College
Los Angeles, CAEast Los Angeles College
Monterey Park, CAundefined
Mount St Mary's University
Los Angeles, CaliforniaSkills
- SKILLS
- Stockroom Management
- Stocking and Replenishing
- Managing Cash Register
- Merchandising and Display
- Ability to Lift 40 Pounds
- Merchandise Recommendations
- Locating Merchandise
- Merchandise Receiving and Handling
- Item Ticketing and Pricing
- Meeting Sales Goals
- Building Customer Loyalty
- Strong Communication and
- Interpersonal Skills
- Exceeding Customer Expectations
- Building Customer Relationships and
- Loyalty
- Flexible Hours
- Sales and Promotions
- Customer Traffic Management
- Excellent Written and Verbal
- Communication
- Energy and Physical Stamina
- Available Nights, Weekends and
- Holidays
- Adaptable and Flexible
Languages
Spanish
Professional Working
Timeline
Store Associate
Zara
07.2018 - Current
Los Angeles City College
East Los Angeles College
undefined
Mount St Mary's University
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