Katherine Valenta
Mesa,AZ
Summary
Production Team Lead with experience in supporting and training team members while maintaining quality and accuracy across projects. Skilled in client communication, task prioritization, and supporting team performance to achieve goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Production Team Lead
Array
Irvine, CA
11.2023 - Current
- Oversee daily production workflow, ensuring team members meet performance goals and projects are completed on time.
- Collaborate with management to track team metrics, adjust priorities, and optimize productivity.
- Conduct regular 1:1 check-ins and provide guidance to support team development and workflow improvements.
- Lead training and onboarding for new hires, creating step-by-step documentation, templates, and guidance.
- Serve as the main point of contact between production and clients, resolving access issues and ensuring accurate, timely record delivery.
- Assisted with a large-scale record retrieval project, verifying accuracy and facilitating timely delivery.
Case Manager
Crossroads Detox
Phoenix, Arizona
06.2022 - 11.2023
- Delivered comprehensive case management services, including intake, assessment, crisis intervention, advocacy, referral coordination, and ongoing client monitoring.
- Coordinated with healthcare providers, social service organizations, government agencies, and legal systems to support client needs and access to resources.
- Developed and reviewed individualized service and treatment plans, facilitating referrals and transitions to appropriate external providers based on client progress and goals.
- Maintained accurate case documentation and activity records, ensuring compliance with organizational, ethical, and legal confidentiality standards.
- Interviewed and trained new staff, supporting onboarding, program consistency, and quality service delivery.
Skills
- Quality Assurance
- Attention to Detail
- Data Entry
- Time Management & Task Prioritization
- Adaptability in Fast-Paced Environments
- Client Communication & De-Escalation
- Training
Certification
CPR/ First Aid/ AED certified
Crisis Prevention Intervention
Narcan Certification
Meditation Practitioner
Certified Aromatherapist Technician
Crisis Prevention Intervention
Narcan Certification
Meditation Practitioner
Certified Aromatherapist Technician
Timeline
Production Team Lead
Array
11.2023 - Current
Case Manager
Crossroads Detox
06.2022 - 11.2023