Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Katherine Vanegas

Irving,TX

Summary

As an accomplished Head Hostess at Gloria's Latin Cuisine, I excell in guest service and team management. I have exceptional communication and leadership to enhance guest experience. I'm skilled in event coordination and hospitality service, consistently ensuring smooth operations. I've achieved significant improvements in customer satisfaction.

I offer excellent interpersonal skills and have a genuine passion for customer service, I'm eager to learn and grow within the hospitality industry. I have the ability to quickly absorb new information and adapt to different situations, I ensure smooth operations and outstanding guest experiences. I'm ready to use and develop my communication and organizational skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Head Hostess

Gloria's Latin Cuisine
05.2023 - 08.2024
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Established welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
  • Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Server

Gloria's Latin Cuisine
05.2023 - 08.2024
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Performed opening and closing duties, ensuring dining areas were prepared for easy service transitions.

Clerk

Dallas County Elections Dept
03.2024 - 03.2024
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.

Education

Bachelor's in Health Science - Nursing

Texas State University
San Marcos, TX
08-2028

High School Diploma -

Uplift Infinity Preparatory
Irving, TX
05-2024

Skills

  • Guest service
  • Exceptional communication
  • Event coordination
  • Salesmanship
  • Team management
  • Strong leadership
  • Interactive communication skills
  • Phone etiquette
  • Customer service expertise
  • Detail-oriented
  • Effective multitasking
  • Hospitality service expertise

Accomplishments

In High School I was president of HOSA, as the president I planned healthcare related activities with our sponsored mentors. I have continuously volunteered in helping the elderly. Such as helping them with their daily day-to-day tasks, help them with modern technology, as well as navigating themselves. I have been a student election clerk worker. I instructed voters where to vote, how to vote, checked them in, and ensured qualified voters were permitted to vote. Moreover, I was a part of an environmental league by doing so, I picked up trash, recycled, and dispose of trash properly. I was also a volunteer at my local school by reading to the younger kids. This helped me improve my communication skills as well as my patience. I had the ability to teach kids how to pronounce hard words, and even how to spell some. Not only that, but I was also able to teach kids how to speak Spanish. Most recently, I have volunteered at my university with NMDP (National Marrow Donor Program.)

Certification

CPR certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Clerk

Dallas County Elections Dept
03.2024 - 03.2024

Head Hostess

Gloria's Latin Cuisine
05.2023 - 08.2024

Server

Gloria's Latin Cuisine
05.2023 - 08.2024

CPR certification

Bachelor's in Health Science - Nursing

Texas State University

High School Diploma -

Uplift Infinity Preparatory
Katherine Vanegas