Katherine Varela
Contact Service Representative
Durham,NC
Summary
Customer Service Specialist with 9 years of experience in enhancing patient satisfaction and communication through effective call management and scheduling efficiency. Demonstrates strong skills in customer service, administrative tasks, and team coordination, contributing to a professional environment.
Overview
9
9
years of professional experience
Work History
Contact Service Representative
Lincoln Community Health Center
1 2023 - Current
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions
- Enhanced team productivity through effective collaboration and communication with colleagues
- Reduced handle time by quickly identifying customer needs and providing accurate information
- Met customer call guidelines for service levels, handle time and productivity
- Managed high call volume while remaining focused on delivering excellent customer experiences.
Sanitation Technician
ALJ Industrial Cleaning Services
01.2021 - 04.2023
- Sanitized commercial spaces, ensuring high hygiene standards and contributing to a safer environment
- Consistently met and exceeded cleanliness standards, improving client retention rates
- Prevented accidents with prompt removal of hazardous materials or obstacles from walkways and work areas
- Collaborated with team members to complete large-scale cleaning projects within established timeframes.
Assistant to the Director
Palm Beach International Society
01.2020 - 12.2020
- Handled mailing and filing tasks, ensuring prompt and precise correspondence management
- Edited documents for accuracy, improving communication clarity
- Scanned, photocopied, and organized documents, maintaining accessible records
- Accurately entered data, supporting efficient record-keeping and data management
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
Cafe Associate
Tulipan Bakery
08.2018 - 07.2020
- Delivered exceptional customer service while managing food and drink orders, contributing to a positive dining atmosphere and repeat business
- Fostered a positive team environment, contributing to seamless coordination between front-of-house and kitchen staff during peak hours
- Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks
- Checked proper temperature of food to maintain food safety standards and reduce illness.
Assistant Manager
Family Dollar
06.2015 - 08.2018
- Supervised team members, ensuring efficient operations and cohesive teamwork, boosting productivity
- Managed store operations, achieving consistent sales growth and operational efficiency
- Handled opening and closing procedures, maintaining security and accuracy, reducing shrinkage
- Provided exceptional customer service, resolving issues promptly and effectively, increasing customer loyalty
Education
High School Diploma -
John I. Leonard High School
Greenacres City, FLSkills
Call center experience
Problem-solving skills
Customer Service
Cash Handling
Data Entry
Appointment Scheduling
Teamwork and Collaboration
Multitasking
Calm and Professional Under Pressure
Excellent Communication
Languages
Spanish
Timeline
Sanitation Technician
ALJ Industrial Cleaning Services
01.2021 - 04.2023
Assistant to the Director
Palm Beach International Society
01.2020 - 12.2020
Cafe Associate
Tulipan Bakery
08.2018 - 07.2020
Assistant Manager
Family Dollar
06.2015 - 08.2018
Contact Service Representative
Lincoln Community Health Center
1 2023 - Current
High School Diploma -
John I. Leonard High School
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