Katherine Velazquez
Summary
Administrative Assistant with extensive expertise supporting executive-level professionals in healthcare settings. Proficient in managing calendars, coordinating meetings, and handling confidential records. Skilled in Adobe After Effects and Photoshop, with a strong background in clerical tasks and insurance verification. Adept at improving office efficiency and patient satisfaction.
Overview
16
16
years of professional experience
Work History
Coordinator
Robert Wood Johnson Hospital
10.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Contact Center Representative
Hackensack Meridian Health
10.2024 - Current
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Scheduled outpatient Radiology appointments for multiple locations.
Patient Access Representative
University Radiology
10.2016 - 12.2024
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
Administrative Assistant
Saint Peter's University Hospital
04.2021 - 03.2024
- Provide support to the Executive Director, Department Chair, PICU Doctors
- Maintain calendar for Executive Director and Department Chair
- Screened incoming calls, maintain confidential employee records and phone directory
- Assist with preparation of CPC Grant Submission
- Distribute mail, checks and order supplies for Doctors
- Accept receipts and invoices for expenditures for authorization, reconcile expenses and prepare vouchers for payment
- Compose, type and format correspondence memos
- Coordinate and arrange meetings, interview and reserve conference room and plan tours
- Assist PICU Doctors in the unit
- Assist Department Chair with Reappointment for Physicians and compose recommendation letters
- Assist PICU Doctors with Privileges for other Hospitals
- Assist PICU Doctors with application for reappointment with Care Point, Hoboken Medical Center
- Schedule Ethics meetings
- Assist with AXIOM report
Registration Representative
Saint Peter's University Hospital
11.2020 - 04.2021
- Responsible for scheduling and canceling appointments for patients
- Manage patient data updates using Athena's system
- Assisted patients with checking of insurance, billing, and collecting copayments
- Utilize specialized programs for a doctor's office
Medical Secretary
Dr.Gold
03.2018 - 11.2020
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Enhanced office productivity by handling high volume of callers per day.
Intern/Production Assistant
Half Yard Productions
09.2017 - 12.2017
- Transcribed episodes of 'Say Yes to the Dress,' ensuring accuracy and timely delivery
- Assisted in production tasks for 'While You Were Out,' enhancing team efficiency and workflow
- Contributed to on-set operations, supporting smooth production processes and problem-solving
Medical Secretary
Atlas Physician
07.2014 - 10.2016
- Responsible for scheduling and canceling appointments for patients
- Manage patient data updates in the doctor's EMR system
- Assisted patients with checking of insurance, billing, and collecting copayments
- Utilize specialized programs for a doctor's office Office Ally
Hostess
Amity Hall
11.2013 - 10.2016
- Greet and acknowledge guest and seat patrons by escorting them to assigned table
- Present menus, answer questions, offer information on menu items, beverages, and specials
- Accepted and organize reservations
- Prepare seating assignments prior to service
- Walk through dining room during service to ensure guest satisfaction
Patient Service Representative
Montefiore Medical Hospital
03.2009 - 08.2012
- Responsible for scheduling and canceling appointments for patients
- Oversaw incoming calls and assisted or directed them to office staff appropriately
- Manage patient data updates in the doctors EMR system
- Responsible for outgoing office correspondence with patient records
- Assisted patients with checking of insurance, billing, and collecting copayments
- Obtaining referrals for the Nephrologist and Neurology department
- Managed patient data in Athena system, scheduled appointments, and processed insurance and billing, ensuring accurate records for Nephrologist and Neurology departments
- Worked closely with medical teams to streamline patient flow, optimizing appointment scheduling and reducing wait times for improved patient satisfaction
- Implemented efficient referral process for specialists, significantly reducing processing time and enhancing interdepartmental communication
- Provided compassionate assistance to patients, addressing concerns about insurance coverage and billing, resulting in smoother healthcare experiences
- Leveraged specialized office programs to enhance registration efficiency, proposing process improvements that led to measurable gains in patient throughput
- Scheduled and canceled patient appointments, ensuring smooth office operations
- Assisted with insurance verification, billing, and copayment collection, enhancing patient satisfaction
- Maintained a clean reception area, creating a positive first impression for visitors
- Answered calls to address inquiries from clients, vendors, and other stakeholders
- Provided clerical support, including copying, faxing, and filing documents, improving office efficiency
- Schedule and cancel patient appointments, ensuring optimal time management and patient satisfaction
- Assist patients with insurance verification, billing, and copayment collection, enhancing financial accuracy
- Streamline appointment processes, resulting in improved patient flow and reduced wait times
Education
Bachelor's - Communications Media
St Francis College
Brooklyn, NY05.2017
Skills
- Microsoft Office
- Clerical Experience
- EMR Systems
- Hospital Experience
- Medical Office Experience
- Medical Terminology
- Medical Scheduling
- Insurance Verification
- Patient Care
- ICD-10
- Medical Records
- HIPAA
- Windows
- Computer networking
- Customer Service
- Public Speaking
- Data Analysis
- Epic
Additional Information - Television Film Club
- Video Production
- Audio Equipment
- Teleprompter
Timeline
Coordinator
Robert Wood Johnson Hospital
10.2024 - Current
Contact Center Representative
Hackensack Meridian Health
10.2024 - Current
Administrative Assistant
Saint Peter's University Hospital
04.2021 - 03.2024
Registration Representative
Saint Peter's University Hospital
11.2020 - 04.2021
Medical Secretary
Dr.Gold
03.2018 - 11.2020
Intern/Production Assistant
Half Yard Productions
09.2017 - 12.2017
Patient Access Representative
University Radiology
10.2016 - 12.2024
Medical Secretary
Atlas Physician
07.2014 - 10.2016
Hostess
Amity Hall
11.2013 - 10.2016
Patient Service Representative
Montefiore Medical Hospital
03.2009 - 08.2012
Bachelor's - Communications Media
St Francis College
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