Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Vine

Floral Park

Summary

Manager with expert team leadership, planning and organizational skills built during successful career. Leads employees to independently handle daily functions and meet customer needs while maintaining a positive work environment. Conscientious trainer with exceptional management abilities, excellent customer service and results-driven approach.

Overview

15
15
years of professional experience

Work History

Manager of Special Collections & Support

New York Blood Center (NYBC)
01.2009 - Current
  • Manage the day-to-day operations of the Special Collections department which includes the scheduling of special blood donations and the tracking of these products through testing, labeling and shipping to guarantee the units arrive to the hospital in time for surgery or transfusion
  • Implement new processes and create standard operating procedures to align with the policies and procedures of NYBC
  • Manage the release and discard process for autologous biohazard units by working with hospital blood bank directors and NYBC medical directors
  • Manage all customer service donor concerns by speaking with donors, investigating concerns, following-up with staff when necessary and reporting to management and the FDA when requested
  • Supervise the billing procedure for special collections and at the donor sites and put in place a new billing system
  • Responsible for the supervision and providing overall training for a staff of 6 employees, including BECS training
  • Manage NYBC’s participation in research studies
  • Communicate daily with NYBC medical directors, hospital blood bank supervisors, and ordering physicians to troubleshoot any issues that arise to provide the best possible customer service
  • Managed the convalescent plasma scheduling program at NYBC
  • Winner of the NYBC “Employee Recognition Award” in 2010

Project & Research Manager

New York Blood Center
01.2005 - 2008
  • Oversaw day-to-day operations of PreciseMatch Program which focused on diversity recruitment to provide rare blood matches to chronically transfused patients
  • Responsible for monthly reporting to senior management
  • Conducted presentations to NYBC employees, government agencies, and potential donor groups about PreciseMatch
  • Coordinated yearly PreciseMatch events for 200 – 500 attendees
  • Worked with fundraising to raise $500,000 in funds for Precise Match; oversaw use of funds; reported to fund providers
  • Created advertising materials including brochures, fact sheets, and an outreach video; handled marketing initiatives for PreciseMatch
  • Certified Bone Marrow Courier.

Data Manager

New York Blood Center
2003 - 2004
  • Oversaw day-to-day operations of Hereditary Hemochromatosis Program
  • Managed patient database; analyzed information and situations to identify innovations that simplified and improved process
  • Contacted patients to collect data and schedule donor appointments
  • Conducted patient interviews and focus groups.

Education

Masters of Health Administration -

Milano – The New School for Management and Urban Policy
New York, NY
01.2007

Bachelor of Arts in Psychology -

University of Delaware
Newark, DE
01.2000

Skills

  • Microsoft Office (Word, Excel, Access, PowerPoint)
  • Superuser EProgesa
  • Superuser HemaConnect
  • Team Leadership
  • Problem-solving ability
  • Performance evaluation
  • Organizational skills
  • Analytical thinking
  • Adaptability
  • Attention to detail
  • Customer Service
  • Test cases

Timeline

Manager of Special Collections & Support

New York Blood Center (NYBC)
01.2009 - Current

Project & Research Manager

New York Blood Center
01.2005 - 2008

Data Manager

New York Blood Center
2003 - 2004

Masters of Health Administration -

Milano – The New School for Management and Urban Policy

Bachelor of Arts in Psychology -

University of Delaware

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Katherine Vine