Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Wagar

Deming,WA

Summary

I am a friendly, knowledgeable and very caring person. I strive to make the best of every situation. I am a great team player and always looking to learn more. I value dedication and determination, I am very driven in those areas. I appreciate being pushed to learn and grow. With these qualities I feel that I would be a great fit for your team.

Overview

31
31
years of professional experience

Work History

Farm Hand

Ro-Dar Farms
04.1992 - 06.1996
  • Feed the calves on the farm daily with the correct amount of feed and clean their pens.
  • Milk the cows and scrub the milking parlor.
  • Use the tractor to scrape the slab so it was free of manure.

Customer Service Associate

Home Base
08.1997 - 03.1998
  • Answer any home building related questions.
  • Run the register if I was not needed on the floor.



Customer Service Specialist

Whatcom Farmers Co-op
03.1998 - 01.2001
  • Provide great customer service.
  • Assist our customers if they had any pet related questions.
  • Order food and pet supplies.
  • Balance the books at the end of the day.


Passenger Service Agent

Regional Elite Airline Services
12.2009 - 04.2013
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes over PA system.
  • Load and unload the aircraft.
  • De-ice the aircraft as needed.
  • Clean the interior of the aircraft.

Passenger Service Agent

Horizon Air
10.2017 - 04.2023
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes over PA system.
  • Load and unload the aircraft
  • Clean the aircraft.
  • Deice the aircraft when needed.

Customer Care Representative

Alaska Airlines
04.2023 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High School Diploma -

Ferndale High School
Ferndale, WA
06.1996

Skills

  • Love of animals
  • I am friendly, compassionate and have a strong desire to help others
  • I have great customer service skills
  • I have a strong attention to detail
  • I am self motivated
  • I am a great multi tasker
  • I take pride in my work, but also always look to learn and improve

Timeline

Customer Care Representative

Alaska Airlines
04.2023 - Current

Passenger Service Agent

Horizon Air
10.2017 - 04.2023

Passenger Service Agent

Regional Elite Airline Services
12.2009 - 04.2013

Customer Service Specialist

Whatcom Farmers Co-op
03.1998 - 01.2001

Customer Service Associate

Home Base
08.1997 - 03.1998

Farm Hand

Ro-Dar Farms
04.1992 - 06.1996

High School Diploma -

Ferndale High School

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Katherine Wagar