Katherine Wagner

• Managed Incoming Communications: Expertly handled phone calls, addressing inquiries from customers, vendors, and other external contacts with professionalism and efficiency.
• Operational Facilitation: Ensured seamless day-to-day operations by proactively anticipating needs, addressing potential issues, and swiftly resolving problems.
• Documentation Management: Maintained and organized both electronic and paper-based filing systems, ensuring important records and documents were easily accessible.
• Prescription Coordination: Oversaw the management of online and in-clinic pharmacy operations, including calling in prescriptions and addressing online pharmacy issues.
• Client Discounts: Implemented and managed discount codes for clients on the online pharmacy platform.
• Product Management: Ensured effective product rotation and managed expiration dates to maintain product integrity.
• Vendor Relations: Coordinated with pharmaceutical representatives for product information and organized educational lunch-and-learn sessions.
• Inventory Logging: Accurately logged incoming products and maintained comprehensive, up-to-date spreadsheets using Excel.
• Staff Assistance: Provided support for staff product inquiries and managed rebate processing.
• Daily Inventory Handling: Efficiently unpacked and organized daily inventory shipments.
• Inventory Oversight: Managed and maintained pharmaceutical and hospital supply inventories across all offices, ensuring accurate stock levels.
• Pricing Updates: Regularly updated system pricing upon receipt of new inventory.
• Order Management: Tracked in-house inventory and maintained a 'want' list to prevent overstocking, sending order boards every Monday.
• System Integration: Entered received items into the EzyVet system, keeping inventory details, such as lot numbers and expiration dates, current.
• Vendor Coordination: Ensured returns to vendors were processed and credits were received, and informed the clinic manager of any vendor changes.
• Supply Alerts: Notified offices of inventory shortages and pricing issues.
• Office Supply Management: Ensured consistent availability of office supplies and managed the ordering of rabies tags.
• Inventory Reconciliation: Conducted and reconciled quarterly and monthly inventory counts.
• Document Filing: Scanned and filed invoices and packing slips with precision.
• Staff Product Records: Maintained detailed records of staff product usage.
• Certificate Management: Printed, sorted, and mailed rabies certificates to the county by the 7th of each month.
• Appointment Tracking: Managed a no-show spreadsheet for surgery and wellness appointments.
• OSHA Training: Trained all staff on OSHA regulations, ensuring compliance and safety.
• Meeting Participation: Attended departmental and staff meetings, actively contributing to discussions.
• Coverage Provision: Provided coverage for Customer Service Representatives (CSR) or technicians on their days off.
• Clinic Flow Assistance: Assisted with daily clinic operations, occasionally acting as a CSR, technician, or manager on the floor.
• Market Research: Investigated pricing and services of surrounding animal clinics and online pharmacies as requested.
• Product Information Management: Kept product handouts and price sheets up-to-date.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
• Provided pre- and post-service consultations to accurately assess clients' needs.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Provided expert advice on home hair and skin care, empowering clients to maintain their salon looks independently.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Provided exceptional customer service, ensuring client satisfaction and repeat business.
• Maintained clean and organized work station, complying with health and safety standards.
• Processed payments, entering sales in register for prompt customer service.
• Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
• Provided consultation services for special occasions such as weddings or proms, creating memorable looks to meet their requirements.
• Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
• Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.

• Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
• Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.