Katherine Harmon

• Motivated and led team members to work together to achieve a positive work culture, a healthy environment, and maintain stability within the team.
• Helped to developed an employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
• Enhanced team engagement and performance with daily updates, informational meetings/pre-shifts, mentorship and personalized/individualized support.
• Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term personal/business success.
• Monitored and oversaw management of the bar program, bar inventory, and bar schedule in coordination with the bar manager:

Created a bar program that was marked by consistent trainings, feedback, and palate development for each team member. Instituted a Cocktails for a Cause program to create a bridge for personal and professional relationships within the Grand Rapids' nonprofit community.

• Daily used these programs: Quickbooks, WhenIWork, Slack, Adobe Illustrator to maintain operations
• Interfaced daily with vendors, reps, and utilities to maintain food + product needs, building maintenance, etc. adjusting as necessary under the umbrella of COVID based on day-to-day feedback [at times].
• Coordinated and executed every event in-house (wedding, rehearsal, party, anniversary, etc.) from June 2020-June 2022.
• Curated all content for Facebook + Instagram from January 2021 until June 2022 worked in coordination with our social media photographer to generate opportunities for photoshoots, content, events posters, etc.
• Guided weekly management meetings in coordination with the owner to grant management team feedback and accountability opportunities in regards to: MOS, POS, P+Ls, etc.

• Drove excellence in service through peer coaching, role modeling and incorporating customer feedback.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Co-curated our ever-rotating beverage menu; utilized my refined palate to create seasonal cocktails and consistently updated our wine list.
• Created and managed a strong social media presence through photos, captions, and features.
• Efficiently reorganized our reservation book; created a hospitable standard of operations for record keeping, guest coordination, and confirmation of our reservations.

• Balanced daily registers and generated sales reports for management.
• Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Trained new bartenders on drink preparation and upselling techniques.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Displayed and retained extensive knowledge of liquors, wines and entrees.

• Brand Ambassador and solitary sales representative for the company from January 2017 until my resignation in April 2018.
• Created a price structure for each spirit by the glass/by the bottle.
• Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
• Motivated employees to share ideas and feedback; learned how to effectively manage disgruntled employees, allocate resources, and drive sales.
• Received and counted incoming weekly shipments, managed inventory, maintained accuracy of bottle sales and sample bottles.
• Curated seasonal cocktail menus, created liqueurs/cordials through infusions and taught staff bar cadence and mixology for accuracy and drink consistency.