KATHERINE WALKER
Muncie,IN
Summary
Quality Control Team Lead with 4 years of big-picture planning and systematic assessment of product standards. Tenacious strategist known for continual product consistency with meticulous detail orientation. Implements lasting quality-control measures, prioritizing customer satisfaction and long-term brand reputation.
Overview
9
9
years of professional experience
Work History
QUALITY CONTROL TEAM LEADER
TS TECH INDIANA
06.2020 - Current
- Auditing, Scheduling, inspection, certification of inspectors, training/testing of Inspectors, File Maintenance/Retention, Record Keeping
ASSEMBLER
INTEGRITY FULFILLMENT SERVICES
09.2019 - 06.2020
- Assembly, packaging
ASSEMBLER
Staffmark
03.2019 - 09.2019
- Assembly, Packaging
INSURANCE BILLING REPRESENTATIVE
Professional Emergency Physicians
11.2015 - 10.2017
- Verify insurance coverage, adding claims, submit and follow up on government an commercial insurances
- Filing appeals for denied claims, working with provider reps to resolve claim issues, adding/deleting charges, customer service
INSURANCE BILLING REPRESENTATIVE
CREATIVE FINANCIAL STAFFING
09.2015 - 11.2015
- Temporary employee assigned to Professional Emergency physicians
ASSOCIATE
Phil's One Stop
06.2015 - 09.2015
- Stocking inventory, Assisting on customers, Com Data, cash register
Education
High school diploma -
MUNCIE SOUTHSIDE HIGH SCHOOL
Muncie, INSkills
- 20 years of combined customer service, accounts Receivable and Medical Billing experience
- Efficient in Microsoft products (Word, Excel)
- Ability to learn a new task quickly as well as adapt well to changing environments and populations
- Active Listening
- Critical Thinking
- Data Entry
- Verbal and written communication
- Complex Problem-Solving
- Exceptional Organizational Skills
- Excellent multi-tasking ability
- Staff Training
- Visual Inspection
- Defect Identification
- Employee Supervision
- Attention to Detail
- Decision-Making
- ISO 9001
- Teamwork and Positive Attitude
- Results and Deadline-Driven
- Internal Audit
- Team Training
- Performance Evaluations
- Interpersonal Relations
- Task Delegation
- Professional and Courteous
- Workplace Cleanliness
- Lockout and tagout procedures
- Quality Inspection
- Cross-training abilities
- Strong Work Ethic
- Heavy Lifting
- Punctual and Reliable
- Pallet Jacks
- Flexible Schedule
- Hand-Eye Coordination
- Repetitive Work
- Manufacturing Experience
- Root Cause Analysis Participation
- Team Supervision
- Analytical Thinking
- Overseeing Daily Activities
- Staff education and training
- Giving Constructive Feedback
- Employee Evaluation
- Time Management
- Excellent Communication
- Self Motivation
- Motivational Leadership
- Documentation And Reporting
- Accuracy
- Following Procedures and Protocols
- Late Shift Availability
- Fast-Paced Environment
- Standard Operating Procedures
Additional Information
Volunteer At Ball Memorial Hospital
Volunteer at Animal Shelter
Mentor with Big Brothers, Big Sisters of Central Indiana
Timeline
QUALITY CONTROL TEAM LEADER
TS TECH INDIANA
06.2020 - Current
ASSEMBLER
INTEGRITY FULFILLMENT SERVICES
09.2019 - 06.2020
ASSEMBLER
Staffmark
03.2019 - 09.2019
INSURANCE BILLING REPRESENTATIVE
Professional Emergency Physicians
11.2015 - 10.2017
INSURANCE BILLING REPRESENTATIVE
CREATIVE FINANCIAL STAFFING
09.2015 - 11.2015
ASSOCIATE
Phil's One Stop
06.2015 - 09.2015
High school diploma -
MUNCIE SOUTHSIDE HIGH SCHOOL
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