Summary
Overview
Work History
Education
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Hi, I’m

KATHERINE WALLACE

Fresno,CA
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
KATHERINE WALLACE

Summary

Goal-oriented professional with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures. Motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.

Overview

10
years of professional experience

Work History

Stability Healthcare

Recruiter
07.2022 - 08.2023

Job overview

  • Conducted phone interviews to assess applicant's relevant knowledge, skills, experience, and aptitudes.
  • Built strong relationships with internal and external candidates to ensure excellent hiring experience.
  • Managed over 50 customer calls per day
  • Advertised job opportunities on social media platforms and job boards.
  • Conducted reference checks, background screening, and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Collaborated with HR leadership regarding candidate salary determinations.
  • Advised managers on best practices to maintain compliance with applicable laws.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Collaborated with managers to identify and address employee relations issues.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Administered employee benefits programs and assisted with open enrollment.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Operated and maintained applicant tracking and candidate management systems.

Workforce Solutions Group

Clinical Recruiter/Account Manager
10.2021 - 07.2022

Job overview

  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Educated clients on new trends or services to increase customer engagement with brand.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Met existing customers to review current services and expand sales opportunities.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Built strong relationships with internal and external candidates to ensure excellent hiring experience.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Operated and maintained applicant tracking and candidate management systems.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Collaborated with HR leadership regarding candidate salary determinations.
  • Managed over 50 customer calls per day

Interim Health Staffing Agency

Client Services Supervisor/Talent Acquisition Specialist
05.2013 - 10.2021

Job overview

  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
  • Resolved employee complaints and grievances successfully through mediation and collaboration.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Developed and coordinated employee training programs to improve productivity and performance.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Oversaw and managed hiring process and assisted human resources.
  • Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
  • Administered employee benefits programs and assisted with open enrollment.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Collaborated with managers to identify and address employee relations issues.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Oversaw daily operational performance of support team.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Implemented strategies to enable team members to provide quality services to clients.

Education

Fresno City College
Fresno, CA

Associate of Science
05.2020
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Timeline

Recruiter

Stability Healthcare
07.2022 - 08.2023

Clinical Recruiter/Account Manager

Workforce Solutions Group
10.2021 - 07.2022

Client Services Supervisor/Talent Acquisition Specialist

Interim Health Staffing Agency
05.2013 - 10.2021

Fresno City College

Associate of Science

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