Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Walsh

Lake Mary

Summary

Dynamic and detail-oriented server with a strong work ethic, recognized for exceptional customer service at Bahama Breeze. Proven ability to enhance guest engagement and resolve complaints effectively, while maintaining order accuracy and cash handling proficiency. Committed to fostering positive relationships and ensuring memorable dining experiences.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

8
8
years of professional experience

Work History

Server

Bahama Breeze
05.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Server/Hostess/To-Go Server

Mellow Mushroom
04.2022 - 05.2024
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Customer Service Associate

Winn-Dixie Stores Inc.
10.2017 - 01.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
  • Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
  • Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
  • Trained new employees on company policies, procedures, and best practices in retail customer service delivery.

Education

GED -

Seminole State College of Florida
Sanford, FL

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Organization
  • Exceptional communication
  • POS system operation
  • Detail-oriented

Timeline

Server

Bahama Breeze
05.2024 - Current

Server/Hostess/To-Go Server

Mellow Mushroom
04.2022 - 05.2024

Customer Service Associate

Winn-Dixie Stores Inc.
10.2017 - 01.2022

GED -

Seminole State College of Florida

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