Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Katherine Warren

Buckeye,AZ

Summary

Diligent Desired Position with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments.

Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.

Overview

27
27
years of professional experience

Work History

Trucker

Pinkerton Trucking
04.2023 - Current
  • Consistently met tight deadlines by expertly planning trips according to road restrictions, traffic patterns, and customer timeframes.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Serviced truck with oil, fuel and radiator fluid to maintain tractor-trailer.
  • Used hoists and forklifts to load and unload materials into containers or onto trucks over Number-hour shifts.
  • Operated various types of trailers such as flatbeds, refrigerated units, and dry vans to accommodate diverse cargo requirements.
  • Communicated with operators and other truck drivers in fleet to coordinate deliveries and materials handling.

Assistant Nurse Clinician

Mercy General Hospital
03.2023 - 04.2023
  • Optimized workflow efficiency by analyzing current processes and suggesting improvements based on best practices in nursing care delivery.
  • Contributed to the development of policies, procedures, and clinical guidelines within the organization to ensure consistent delivery of high-quality nursing care.
  • Coordinated care for complex patients by collaborating with multidisciplinary healthcare teams, ensuring optimal outcomes for each patient.
  • Enhanced patient care by consistently updating and implementing evidence-based nursing practices.

Shift Manager

Aafes Shoppette
05.2020 - 03.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Oversaw all the fuel process and handled all billing and paperwork work with the fuel process.

Lead

AAFES Exchange
03.2018 - 05.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Lead Assistant Manager

Target
04.1998 - 04.2004
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Enhanced team productivity by implementing efficient work processes and streamlining operations.
  • Facilitated training for associates through daily coaching and regular performance appraisals.

Education

Capitol Hill High School
Oklahoma City, OK
05.2002

Skills

  • Weather condition awareness
  • Trip planning efficiency
  • Blind spot awareness
  • Communication and interpersonal skills
  • Safe lifting practices
  • Defensive driving techniques
  • Accident prevention strategies
  • Physical stamina and endurance
  • Fuel efficiency maximization
  • GPS navigation mastery
  • Emergency response preparedness
  • Air brake systems
  • Truck loading procedures
  • Refrigerated cargo handling

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Project planning
  • Customer relationship management (CRM)
  • Performance management
  • Shift scheduling
  • Staff development
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Workforce management
  • Emergency response

Accomplishments

I’ve received numerous awards for my customer service skills and for being an outstanding manager.

Timeline

Trucker

Pinkerton Trucking
04.2023 - Current

Assistant Nurse Clinician

Mercy General Hospital
03.2023 - 04.2023

Shift Manager

Aafes Shoppette
05.2020 - 03.2023

Lead

AAFES Exchange
03.2018 - 05.2020

Lead Assistant Manager

Target
04.1998 - 04.2004

Capitol Hill High School

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Katherine Warren