Katherine Weed
Overland
Summary
I'm a people-loving, detail-oriented professional with a knack for making customer interactions smooth, positive, and memorable—whether it's over the phone, through email, or in a live chat box. With several years of remote customer service experience, I've become skilled at juggling multiple systems, keeping information accurate, and making sure every customer feels heard and cared for. On top of that, I bring unique experience from the cannabis industry, where I've helped with packaging, compliance labeling, inventory tracking, and supporting teams to keep everything running seamlessly. I love blending my organizational skills with my upbeat personality! So whether I'm helping a customer solve a tricky problem or making sure a cannabis product is perfectly prepped, I always bring energy, reliability, and a can-do spirit. My goal is to be a friendly face or voice that makes people feel supported, while also keeping things efficient and professional.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Packaging Support & Inventory Assistant(some remote data entry)
Curio Wellness
Maryland Heights
08.2024 - 07.2025
- Managed inventory for accurate stock and timely restock, enhancing efficiency.
- Data input in METRC seed-to-sale tracking system.
- Collaborated with the team using remote tools, improving communication and operations.
- Updated employee issues with precise data, ensuring reliable customer information.
- Optimized team productivity through effective scheduling and calendar management.
- Implemented inventory tracking systems that improved stock accuracy, reducing discrepancies and enhancing order fulfillment efficiency.
- Maintained comprehensive MBRs with meticulous attention to detail, ensuring data integrity for informed decision-making.
Remote Customer Service Representative
Weed Man Lawn Care / Mosquito Authority
St. Louis
11.2023 - 07.2024
- Responded to customer queries via email, phone, and chat, boosting satisfaction and retention.
- Scheduled appointments to streamline operations and enhance team productivity.
- Updated CRM systems for precise data and improved customer relationship management.
- Resolved customer issues, fostering loyalty and positive feedback.
- Collaborated remotely using Slack and Teams for effective communication.
- Streamlined communication processes, improving response times and enhancing customer satisfaction across all support channels.
- Coordinated with cross-functional teams to refine scheduling protocols, resulting in optimized workflows and increased team productivity.
- Fostered a positive customer experience by actively listening and addressing concerns, contributing to a noticeable rise in client loyalty.
- Experience with Zendesk, Five9, Teams, Slack, Word, Office, Excel, PowerPoint
Remote Administrative Support & Customer Service
Freelance / Contract-Based
St. Louis
12.2020 - 11.2023
- Manage virtual support for small businesses, resolving issues and enhancing customer satisfaction.
- Coordinate schedules and streamline calendar management for efficient operations.
- Handle customer inquiries and support, ensuring timely and effective resolutions.
- Utilize Google Workspace and Teams to facilitate seamless remote communication.
- Generate reports and track issues, contributing to data-driven decision-making.
- Provided remote administrative support to small businesses, enhancing operational efficiency and ensuring seamless communication across teams.
- Monitored customer inquiries and generated insightful reports, enabling teams to identify trends and address recurring issues proactively.
- Experience with Zendesk, Five9, Teams, Slack, Word, Office, Excel, PowerPoint
Manager (with Remote Support)
Vapor100
Wentzville
09.2020 - 03.2023
- Delivered exceptional remote customer service in in-person retail.
- Managed scheduling and calendar for multiple employees, optimizing time allocation and making sure I created a fair working schedule.
- Used the POS/system database for customer tracking of purchases.
- Resolved customer issues promptly, applying effective problem-solving strategies to maintain high satisfaction rates.
- Streamlined client onboarding processes, significantly reducing setup time and enhancing overall customer satisfaction.
- Implemented a feedback system to gather insights from clients, driving continuous service improvement and fostering loyalty.
- Analyzed customer service metrics to identify trends, leading to targeted training that improved resolution times and team performance.
Education
Bachelor's - General Studies
Saint Louis University
St Louis, MO05.2029
Associates - Human Services
St Charles Community College
St. Charles, MO12.2020
Skills
- Remote customer service
- Virtual communication
- Scheduling and calendar management
- CRM systems
- Data entry and email support
- Phone and live chat support
- Microsoft Office and Google Workspace
- Time management and organization
- Problem solving and conflict resolution
- Team collaboration and coordination
- Data analysis and workflow optimization
- Operational efficiency
- Client engagement
References
- Samantha Guerra, lead, The Weed Man Lawn Care/Mosquito Authority, 6364975816
- Katie Wilmarth, owner, Private/CSR, 6362331362
- Andres Ramirez, lead, Curio Wellness, 9143385013
Certification
- I have a certification of completion for SLU(Saint Louis University) for their Cannabis Science and Operations classes.
Timeline
Packaging Support & Inventory Assistant(some remote data entry)
Curio Wellness
08.2024 - 07.2025
Remote Customer Service Representative
Weed Man Lawn Care / Mosquito Authority
11.2023 - 07.2024
Remote Administrative Support & Customer Service
Freelance / Contract-Based
12.2020 - 11.2023
Manager (with Remote Support)
Vapor100
09.2020 - 03.2023
Bachelor's - General Studies
Saint Louis University
Associates - Human Services
St Charles Community College
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