Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Katherine Wells

Katherine Wells

Stockbridge,GA

Summary

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Human Resources professional with strong background in managing office operations and fostering team collaboration. Skilled in recruitment, employee relations, and performance management, ensuring smooth HR processes and effective problem-solving. Known for adaptability in dynamic environments and results-driven approach that consistently supports organizational goals.

Human resources professional with comprehensive background in managing office operations and HR functions. Known for fostering collaborative work environment and driving team success. Adaptable to changing needs, with focus on strategic planning and employee development.

Overview

33
33
years of professional experience

Work History

Human Resources / Office Manger

HydrauliCircuit Technology, LLC
06.2006 - Current
  • Coordinated internal training programs to promote continuous learning among staff members, enhancing skillsets and performance levels.
  • Streamlined recruitment processes for improved hiring efficiency and candidate experience.
  • Enhanced employee satisfaction by implementing comprehensive HR policies and procedures.
  • Administered benefits programs, ensuring employees were well-informed about their options and enrollment process.
  • Maintained compliance with federal, state, and local employment laws by staying current on regulations and adjusting company practices accordingly.
  • Implemented new communication tools such as an intranet site or newsletter that helped keep employees up-to-date on company news, policies, and upcoming events.
  • Boosted productivity levels by effectively managing office resources, supplies, equipment, and facilities.
  • Evaluated office procedures periodically for improvement opportunities, making recommendations to management when appropriate for increased efficiency and effectiveness.
  • Developed strong working relationships with department managers to better understand their needs for staffing support and resource allocation.
  • Managed payroll functions to ensure timely and accurate compensation for all employees.
  • Increased operational efficiency through the implementation of streamlined administrative processes and procedures.
  • Conducted thorough job analyses to create accurate job descriptions and establish competitive salary structures.
  • Oversaw onboarding processes, providing new hires with a smooth transition into the organization and setting them up for success.
  • Maintained organized filing systems to ensure easy access to important documents when needed by staff members or management personnel.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Reconciled account files and produced monthly reports.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Organized and updated databases, records and other information resources.
  • Identified opportunities to streamline processes and improve office operations and efficiency.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Negotiated and executed contracts on behalf of department.
  • Completed bi-weekly payroll for 55+ employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Sales Assistant / HR Manager

NFL Officeworks, LLC
10.1998 - 06.2006
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Established rapport with customers using active listening and interpersonal skills.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Enhanced team morale and productivity by organizing weekly sales strategy meetings.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Fostered positive shopping environment, leading to high customer satisfaction scores.
  • Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.
  • Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

Inside Sales Representative

National Business Furntiure
09.1992 - 10.1999
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Managed friendly and professional customer interactions.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Set up new accounts, established customer credit and set up payment methods.
  • Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Built relationships with customers and community to promote long term business growth.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Contributed to team objectives in fast-paced environment.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Maintained current knowledge of evolving changes in marketplace.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Achieved or exceeded company-defined sales quotas.
  • Recorded accurate and efficient records in customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Set and achieved company defined sales goals.
  • Stayed current on company offerings and industry trends.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Education

Bachelor of Arts - Spanish

University of Georgia
Athens, GA
12-1990

Skills

  • HR policies development
  • Onboarding processes
  • Employee relations
  • Payroll management
  • Recruitment strategies
  • Benefits administration
  • Employee engagement
  • Labor law compliance
  • Time management
  • Leadership and supervision
  • Customer engagement
  • Verbal communication
  • File organization
  • Office administration
  • Office management
  • Operations management
  • Supply inventory
  • Staff management
  • Scheduling
  • Managing office supply inventory
  • Administrative support
  • Project management
  • Ethics-focused
  • Mail handling
  • File maintenance
  • Payroll administration
  • Payroll
  • Processing expenses
  • Bookkeeping
  • Event coordination
  • Word processing
  • Spreadsheet development
  • Business administration
  • Report preparation
  • Meeting planning
  • Typing 50 words per minute
  • Office supply management
  • Billing oversight
  • Human resources
  • Meeting coordination
  • Expense reporting
  • Microsoft Suite expertise
  • Expert in Excel
  • Billing and coding
  • Planning events
  • Maintaining accounting ledger
  • Payroll and accounts payable and receivable
  • Budgeting assistance
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Planning and prioritization
  • Relationship building
  • Team coordination
  • Microsoft office

Timeline

Human Resources / Office Manger

HydrauliCircuit Technology, LLC
06.2006 - Current

Sales Assistant / HR Manager

NFL Officeworks, LLC
10.1998 - 06.2006

Inside Sales Representative

National Business Furntiure
09.1992 - 10.1999

Bachelor of Arts - Spanish

University of Georgia

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