Katherine Werts
Davenport,IA
Summary
Results-driven professional prepared to lead and inspire teams towards achieving organizational goals. Extensive experience in developing and executing strategic initiatives that drive growth and operational excellence. Strong focus on team collaboration and goal achievement, adaptable to changing business needs. Skilled in strategic planning and continuous improvement.
Overview
11
11
years of professional experience
Work History
Director of Quality & Risk
The Quad Cities Rehabilitation Institute
05.2022 - Current
- Responsible for driving quality and risk management within an impatient rehabilitation facility
- Oversight of 3 direct reports and the HIMS, PASC, and Credentialing divisions
- Utilized data management to produce YoY fall reduction rate by 2 points
- Responsible for driving quality and risk management within an inpatient rehabilitation facility
- EMR documentation audits, CMS13 compliance, HIPPA compliance
- Performance improvement, root cause analysis, sentinel events
- Patient Experience program oversight, exceeding 2024 goal by 12 points
- Patient complaint management, grievance management, allegation of abuse investigations
- Accreditation and licensure surveys and preparation before and follow up afterwards
- Quality metric reporting, action planning
Regional Service Manager
UnityPoint Health Trinity
10.2021 - 04.2022
- Responsible for daily operations of the Quad Cities and Muscatine CDS team, comprised of 11 team members
- IT related project representation for the Quad Cities/Muscatine regions
- Liaison between system services and the region for all IT related matters, including the VSR process.
- Worked closely with division leaders on IT assessment needs
- Responsible for downtime procedure oversight and downtime communication to all departments.
Project Manager
UnityPoint Health Trinity
07.2017 - 10.2021
- Manager of up to 12 strategic projects at any given time
- Oversight and leadership responsibilities for strategically aligned projects with special attention to monitoring budget, schedule and project scope
- Team facilitation including indirect influencing and guiding of leaders and staff across all levels of the system, collaboration and teamwork throughout the system in defining best practices and implementing within the region
- Facilitating Care Delivery Council Leadership Framework with regional priorities geared towards improving readiness for risk and provider satisfaction
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Served on the Culture Ambassador Council at the system level
Imaging Services Manager
UnityPoint Health Trinity
04.2015 - 07.2017
- Oversight of 90 direct reports
- Operationally responsible for a large imaging department, including 7 separate departments across 3 campuses
- Budgetary and financial responsibilities for maintaining daily, monthly, quarterly and annually financial stats and departmental key performance indicators such as turn-around-times
- Increased employee engagement scores by 10 points from prior year, boosted employee engagement initiatives and drove accountability across division
- Division and system policy management
- Mentor to lead technologists
- Capital equipment negotiation and project management of designing new imaging suites
- Effective use of shared decision making within department
- Representative of Imaging Services on system safety committee, hazardous waste committee and patient experience committee
Lean Specialist
Genesis Health System
11.2013 - 04.2015
- Organizational leader in utilizing Lean methodology and concepts in cultural transformation
- Oversight of the deployment and sustainment of managing for daily improvement (MDI) process throughout the health system, extensive daily metric selection and tracking and true north metric alignment experience
- Achievement of improved MDI quality (22% to 59% in 3 months)
- Facilitation of Lean rapid improvement events, assist executive sponsors, process owners, and team leads in the preparation and sustainment of Lean events, including capture of ROI, Benefit Tracker population and metric tracking, utilization of A3 thinking problem solving skills
- Leader in change management, education of leaders and staff on Lean methodology at all levels within the organization with ongoing coaching and mentorship
- Served as department safety coach and service excellence champion
- Firestarters' Mission Team Lead
Education
Master of Arts - Healthcare Administration
Ashford University
Clinton05.2013
Bachelor of Arts - Organizational Management
Ashford University
Clinton05.2011
Associate of Applied Science - Radiologic Technology
Aims Community College
Greeley, CO06-2004
Skills
- Project Management
- Patient Experience
- Teamwork and collaboration
- Servant Leadership
- Problem-solving
- Attention to detail
- Excellent communication
- Continuous improvement strategies
- Quality risk assessment
- Quality assurance techniques
- Corrective and preventive actions
- Operational excellence
Accomplishments
Completed 14 months of the Encompass Health Self-Paced CEO curriculum program.
Strength in team facilitation in driving performance improvement.
Exceeded Net Promoter Score target by 12 points 2024.
Documented and resolved patient complaints and grievances which led to higher Net Promoter Score results.
Supervised a team of 3 direct reports with zero turnover 2.5 years.
Timeline
Director of Quality & Risk
The Quad Cities Rehabilitation Institute
05.2022 - Current
Regional Service Manager
UnityPoint Health Trinity
10.2021 - 04.2022
Project Manager
UnityPoint Health Trinity
07.2017 - 10.2021
Imaging Services Manager
UnityPoint Health Trinity
04.2015 - 07.2017
Lean Specialist
Genesis Health System
11.2013 - 04.2015
Master of Arts - Healthcare Administration
Ashford University
Bachelor of Arts - Organizational Management
Ashford University
Associate of Applied Science - Radiologic Technology
Aims Community College
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