Katherine Wessler

• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Designed and followed a full schedule of activities and discovered suitable teaching material
• Balanced teaching between logical and social exercises.
• Provided basic care and caregiving activities to 20+ children at all times (6 weeks to 7 years).

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Self-motivated, with a strong sense of personal responsibility.
• Strengthened communication skills through regular interactions with others.
• Helped customers locate or recommend products
• Operated the cash register, processing customer payments, and balancing it
• Tracked nventory and ensured products didn't run out of stock.
• Used hardware and software to process transactions, complete paperwork, restock products, and generate reports.

• Collaborated with management to identify skill gaps and create targeted training initiatives.
• Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
• Maintained updated records regarding trainee''s progress, attendance, and feedback to enhance the effectiveness of training programs.
• Monitored team performance metrics and adjusted training plans accordingly to maximize results.
• Facilitated open lines of communication between trainers/trainees by regularly holding focus groups which lead to improved learning experience.
• Encouraged proactive attitude towards self-development among trainees through introducing self-assessment techniques.
• Ensured clear understanding of organizational objectives and expectations from trainees through conducting orientation
• Led cross-functional workshops to enhance collaboration, communication, and overall team effectiveness.
• Provided ongoing coaching to team members, fostering a culture of continuous improvement and growth.
• Conducted regular group trainings as well as one-on-one sessions tailored to individual needs and goals.
• Increased efficiency by actively managing time schedules and resources during both face-to-face and online training sessions.
• Created customized development plans for each team member based on their unique strengths, weaknesses, and career path.
• Built and maintained professional relationships with vendors and suppliers.
• Established and maintained quality control standards.
• Facilitated virtual, in-person and blended learning sessions.
• Developed job-specific competencies and performance standards.
• Developed and implemented successful onboarding program.
• Conducted orientation sessions and developed/organized on-the-job training for new hires.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Researched and obtained relevant course materials to achieve training objectives.
• Tested all training software and hardware prior to commencing training programs.
• Delivered new employee onboarding and training sessions via Zoom, Cisco, Microsoft Teams, Skype, GoTo Meeting.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address
• Developed and maintained relationships with external vendors and suppliers.
• Developed systems and procedures to improve operational quality and team efficiency.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Facilitated smooth collaboration between departments through clear communication channels.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and implemented strategies to maximize customer satisfaction.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Same job function and responsibilities as NTM (National Training Manager) with a lesser audience.

• Enhanced employee performance by designing and implementing comprehensive training programs.
• Facilitated train-the-trainer workshops for internal subject matter experts wishing to share their knowledge with peers more formally.
• Communicated all learning and performance objectives, schedules, and training assessments to Global Excecutive Leaderahip
• Established a mentorship program to promote peer-to-peer learning and foster positive workplace culture.
• Managed a team of trainers, ensuring consistent delivery of high-quality instruction across all locations.
• Evaluated the effectiveness of training programs, making data-driven adjustments as needed.
• Increased employee retention rates through effective career development planning and support.
• Implemented continuous improvement strategies in response to feedback from employees and management alike.
• Streamlined onboarding processes for new hires, reducing time to productivity for employees.
• Improved overall team efficiency with customized training materials tailored to specific job roles.
• Collaborated with cross-functional teams to align training objectives with organizational goals.
• Partnered with HR on talent management initiatives such as succession planning, leadership development programs, and performance evaluations.
• Monitored industry trends in professional development, ensuring that curriculum remained current and relevant at all times.
• Created engaging instructional content that catered to diverse learning styles, enhancing participant comprehension.
• Developed innovative e-learning courses for remote employees, increasing accessibility and knowledge retention.
• Trained staff during demonstrations, meetings, conferences, and workshops.
• Managed all exempt employee coaching, training, and performance improvement actions.
• Developed departmental systems and procedures to better align workflow processes.
• Directed training programs and development paths for managers and supervisors.