Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Katherine West

Instructional Teacher
Debary,FL

Summary

Energetic educator with proven skills in teaching diverse students. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments. An Army veteran with a robust background in financial services, specializing in customer relationship banking and bookkeeping. With the military experience it has instilled a strong sense of discipline, attention to detail, and a commitment to excellence. Furthermore, the experience in the educational field, formulated and executing instructional strategies that enhanced students' educational abilities across various academic tiers with Exceptional students. This role allowed a strong development in communication and learning and strategic instructional skills. In addition, with this variety of professional experience, it brings a wealth of soft skills acquired from the time in the Army, including leadership, strategic planning, and problem-solving under pressure. These skills have been invaluable in navigating the dynamic and often challenging landscape of financial services. Being passionate about continuous learning and professional development, and always seeking opportunities to enhance in knowledge and in skills. As the next chapter of one's career growth, the diverse experience and dedication to excellence in the next roles of one's career to be focused on challenging more individual growth to contribute lasting and meaningful relationships in the educational school system.

Overview

18
18
years of professional experience
6
6
Certifications

Work History

Teacher

Osceola High School
San Diego, California
11.2023 - 05.2024
  • Managed classroom behavior effectively with over 25-30 student, by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

Client Service Representative

Insight Global
Lake Mary , Florida
05.2023 - 10.2023
  • Delivered outstanding customer service to over 50-90 calls daily, by maintaining a professional demeanor during high-pressure situations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.

Bookkeeper

Focus 9 Enterprises
Orange City , Florida
06.2021 - 04.2023
  • Conducted meticulous data entry and processing of cash deposits and client statements, establishing organized account setups for efficient tracking and management
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Generated detailed financial reports for management review, facilitating informed decision making for 70 small business.
  • Reconciled and corrected issues with financial records.

Senior Specialist II

JP Morgan Chase
Lake Mary , Florida
06.2015 - 06.2021
  • Received above-average performance metrics and quality assurance evaluations
  • Facilitated effective communication to over 50 calls daily, by directing calls to relevant departments, enhancing operational flow and customer experience
  • Identified areas in need of critical improvement and implemented strategies to achieve targets.
  • Delivered high-quality results consistently by adhering to strict quality control measures and industry best practices.

Correctional Officer Sergeant

Florida Department of Corrections
Clermont , FL
02.2006 - 08.2014
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Supervised 2-3 employees and performance of tasks and managed over 200 offenders.
  • Maintained order within the facility by enforcing institutional rules and regulations consistently.
  • Reduced instances of inmate altercations through proactive conflict resolution strategies and mediation techniques.

Education

Bachelor of Arts - Health Education

Ashford University
San Diego, CA
08.2024 - 08.2024

Associate of Arts - General Studies

Valencia College
Kissimmee, FL
08.2024 - 08.2024

Skills

Leadership & Mentoring

Training & Development

Conflict Resolution

Adaptability & Multitasking

Organization & Administration

Microsoft Office (Excel, PowerPoint, Outlook)

Data entry proficiency

Document processing

Curriculum Implementation

Classroom Instruction

Student Engagement

Group Instruction

Small Group Instruction

Certification

Army Veteran/Armed Forces Training/Engineer 62E

Accomplishments

  • Won “Teacher of the Month” award at Osceola High in February 2024.

Timeline

Bachelor of Arts - Health Education

Ashford University
08.2024 - 08.2024

Associate of Arts - General Studies

Valencia College
08.2024 - 08.2024

Teacher

Osceola High School
11.2023 - 05.2024

Client Service Representative

Insight Global
05.2023 - 10.2023

Bookkeeper

Focus 9 Enterprises
06.2021 - 04.2023

Senior Specialist II

JP Morgan Chase
06.2015 - 06.2021

Correctional Officer Sergeant

Florida Department of Corrections
02.2006 - 08.2014
Katherine WestInstructional Teacher