KATHERINE WEST
Tonawanda,NY
Summary
Accountable Manager handling multiple tasks in fast-paced environments while remaining calm and composed. Smart individual knowledgeable in regulations and rules that promote quality home environments. Committed to every resident's well-being through assurance nutritious meals, self-development goals and initiatives and appropriate recreational activities.
Overview
19
19
years of professional experience
Work History
Residential Program Coordinator
Community Services For Every1
04.2023 - Current
- Managed budgets for residential programs, optimizing resource allocation while maintaining high-quality services.
- Established clear communication channels between staff members, clients, families, and external agencies for a more unified approach to service delivery.
- Developed strong rapport with clients and their families by maintaining an open-door policy, fostering trust and positive relationships built on mutual respect.
- Maintained accurate documentation of all client interactions as well as progress notes using electronic health record systems for ease of access during audits or reviews.
- Implemented crisis intervention strategies to mitigate conflicts or challenging behaviors while preserving a safe and nurturing living environment for all residents.
- Continuously monitored regulatory changes within the industry to ensure the residential program remained compliant with state and federal requirements.
- Facilitated staff training sessions that increased team knowledge in essential areas such as crisis intervention, behavioral management, and therapeutic techniques.
- Conducted performance evaluations of employees, providing constructive feedback aimed at professional growth and development.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies.
- Oversee all day to day operations for multiple homes at a time across the Buffalo area.
- Ensure all daily, weekly, and monthly documentation is completed timely.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Provided leadership, guidance and support to staff members.
Manager of Training Department
Community Services For Every1
06.2022 - 04.2023
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced quality of services provided by staff by ensuring up to date training programs were provided to staff and ensuring staff remain in compliance with mandatory trainings.
- Oversee all new employee onboarding process to ensure all training is provided, completed and appropriate communication and employee assessments are completed and sent to the correct department.
- Support new employees with conflicts in scheduling, employee coaching when needed and open communication.
- Oversee Relias Learning Training system.
Assistant Site Manager Mentor
Community Services For Every1
05.2021 - 05.2023
- Provided teaching and coaching to new Residential Site Managers and Assistant Site Managers on how they can be effective within their roles
- Created a curriculum training binder for new leadership staff
- Provide on sight training and ongoing mentorship to members of the residential department
- Provide on site role modeling to leadership staff on positive interactions with employees
- Oversee and support sites when Site Manager vacancy plans are needed.
Residential Site Manager
Community Services For Every1
05.2018 - 05.2021
- Monitored worksite personnel to maintain high levels of quality and performance
- Complied with operational standards and OSHA regulations
- Ensure adherence to all State regulations from the Office for People with Developmental Disabilities
- Oversee the day to day operations of an Individual Residential setting to include scheduling of staff, billing, documentation standards, health and safety of people supported, fiscal responsibilities and oversight of the high needs medical sites
- Provide support, teaching and coaching ongoing to Direct Support Professional staff
- Provide for all environmental needs in accordance with state standards and regulations.
Staff Development Facilitator
Community Services For Every1
05.2016 - 05.2018
- Spearheaded entire onboarding and orientation process for new employees, providing education and information to facilitate learning and improve employee job satisfaction
- Developed effective approaches to tap employees' potential and build competencies to achieve employer's goals
- Created and offered additional materials to enhance training
- Developed skill-specific training programs to promote employee development.
Program Manager
PRALID, Inc
04.2008 - 05.2012
- Provide oversight and supervision to Direct Support Professionals and Home Health Aides under the supervision of a Registered Nurse, to provide supports and services to people who have Traumatic Brain Injury and Developmental Disabilities
- Support programs to ensure all DOH and OPWDD regulations are adhered to to ensure the best service possible
- Responsible to schedule and coordinate over 3,000 hours of Waiver services weekly
- Ensure all programs run smoothly and are with in compliance standards.
Medicaid Service Coordinator
Continuing Developmental Services
03.2006 - 04.2008
- Gathered community resources and coordinated referrals to obtain services
- Provided education and support to patients' family members
- Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options
- Closely monitored caseloads social, behavioral and academic growth
- Prepared all required treatment records and reports
- Performed psychosocial assessments and evaluations of current needs
- Completed monthly visits to assess needs and help maintain benefits and services
- Intake new MSC cases and get initial services up and running.
Education
Associate of Science in Human Services -
Monroe Community College
Rochester, NY05.2005
Skills
- Individualized Support Planning
- Healthcare coordination
- Activity Planning
- Positive working relationships
- Written and verbal communication
- Training and mentoring
- Regulations and compliance
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Excellent Communication
- Interpersonal Communication
Timeline
Residential Program Coordinator
Community Services For Every1
04.2023 - Current
Manager of Training Department
Community Services For Every1
06.2022 - 04.2023
Assistant Site Manager Mentor
Community Services For Every1
05.2021 - 05.2023
Residential Site Manager
Community Services For Every1
05.2018 - 05.2021
Staff Development Facilitator
Community Services For Every1
05.2016 - 05.2018
Program Manager
PRALID, Inc
04.2008 - 05.2012
Medicaid Service Coordinator
Continuing Developmental Services
03.2006 - 04.2008
Associate of Science in Human Services -
Monroe Community College
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