KATHERINE WETHINGTON
San Diego,CA
Summary
Skilled professional dedicated to enhancing customer satisfaction and driving positive outcomes. Proven ability to address concerns effectively while delivering exceptional service. Committed to continuous learning and diversifying skill set to support worthy causes and assist others. Strong interpersonal skills foster meaningful connections and impactful results.
Overview
37
37
years of professional experience
Work History
Personal Assistant
Self-employeed
San Diego, CA
01.2018 - Current
- Arranged travel logistics, including flights, accommodations, and transportation for events and meetings.
- Executed office administration tasks, ensuring an organized and efficient workspace.
- Scheduled appointments and prioritized meetings to optimize calendar management.
- Developed filing systems for easy access to essential documents.
- Created task lists and reminders to enhance time management and meet deadlines.
- Handled errands, allowing focus on high-priority duties.
- Managed confidential files, maintaining security of sensitive information.
- Answered calls and emails promptly while coordinating executive's schedule.
Professional Organizer
Self-employed
San Diego, California
01.2018 - Current
- Conducted thorough assessments of client spaces to identify areas for optimization.
- Developed personalized organizational systems tailored to clients' specific needs.
- Assisted clients in decluttering, creating functional and aesthetically pleasing environments.
- Trained clients on best practices for maintaining organized spaces post-setup.
- Provided ongoing support and guidance throughout clients' organizational journeys.
- Advised clients on purchasing decisions based on individual requirements.
- Organized business paperwork, including filing systems and document archiving.
- Facilitated donation processes for items no longer needed by clients.
Performing Artist
Self-employed
Internationally
11.1988 - Current
- Choreographed and performed as singer and dancer at international venues and resorts.
- Refined performance skills and stage presence through consistent practice sessions.
- Designed and constructed authentic costumes and props for personal shows.
- Established collaborations with local venues to secure performance opportunities.
- Evaluated audience feedback post-performance to enhance future performances.
- Adapted performances to align with audience demographics, increasing engagement.
- Coordinated transitions between acts with fellow performers for seamless presentations.
- Maintained up-to-date knowledge of current trends in theatre and performance art.
Crew Member
Trader Joe's
Emeryville, California
10.2016 - 03.2017
- Provided personalized product recommendations and detailed information to assist customers in selections.
- Managed inventory by organizing stock, monitoring freshness, and restocking shelves as required.
- Engaged customers to address inquiries, resolve issues, and enhance shopping experiences.
- Participated in team meetings to strategize on service improvements and operational efficiencies.
- Executed promotional displays to showcase seasonal products and boost customer interest.
- Performed cashier duties including order taking, payment collection, and providing change.
- Completed opening and closing tasks such as workstation setup, surface cleaning, and supply restocking.
Lead Hostess
Chevy's Fresh Mex
Emeryville, California
07.2015 - 05.2016
- Maintained clean, organized front-of-house area to enhance guest impressions.
- Trained new hostesses on best practices for guest interactions and operations.
- Utilized reservation systems to manage bookings and accommodate large parties.
- Handled guest complaints professionally, ensuring satisfactory resolutions.
- Processed payments from customers, issuing change or receipts as needed.
- Fulfilled special requests to enhance guests' experiences during visits.
- Assigned tasks to hostesses based on skill levels and experience.
- Verified reservations prior to seating guests.
Professional Organizer
Self-employeed
San Francisco Bay Area, CA
01.2009 - 02.2015
- Conducted detailed assessments of client spaces to identify improvement opportunities.
- Designed customized organizational solutions addressing diverse client needs.
- Facilitated donation initiatives for items no longer required by clients.
- Advised clients on purchasing decisions to meet specific requirements.
- Supported effective time management through daily task lists and reminders.
- Organized business paperwork, including efficient filing systems and document archiving.
- Assisted with downsizing projects by evaluating items for retention or donation.
Personal Assistant
Self-employeed
San Francisco Bay Area, CA
01.2009 - 01.2015
- Managed travel arrangements, including flights, accommodations, and transportation for events and meetings.
- Executed daily office administration tasks to maintain an organized workspace.
- Coordinated calendar management by scheduling appointments and prioritizing urgent meetings.
- Developed filing systems for efficient access to personal and professional documents.
- Created reminders and task lists to optimize time management and meet deadlines.
- Ran errands to assist with daily tasks, enhancing focus on critical responsibilities.
- Maintained confidential files related to personnel records and sensitive information.
- Answered incoming calls and emails promptly while managing executive's schedule.
Sample Promoter/Brand Ambassador
Self-employeed
San Francisco Bay Area
01.2013 - 01.2015
- Fostered relationships with attendees during events to enhance brand loyalty.
- Highlighted product features to meet prospects' needs through effective demonstrations
- Delivered exceptional customer service to elevate brand experience.
- Operated independently, taking ownership of assignments with minimal supervision.
- Showcased a professional appearance to create positive impressions.
- Prepared and arranged product samples attractively while ensuring adequate supply.
Outbound Telemarketer
Crawford Digital Colour
London, England
01.1997 - 12.1997
- Executed outbound calls to prospective clients, promoting products and services effectively.
- Generated leads through cold calls, identifying potential customers for follow-up.
- Utilized customer relationship management software to track interactions and analyze outcomes.
- Analyzed market trends and customer needs to customize sales pitches.
- Collaborated with team members to enhance telemarketing strategies and boost performance.
- Developed strong rapport with potential clients, facilitating positive experiences.
- Maintained accurate records of all customer conversations in a database system.
- Delivered feedback to management on customer responses, refining sales approaches.
English Teacher
Swissotel Beijing
Beijing , China
05.1995 - 09.1995
- Maintained comprehensive records of grades to track student progress throughout the year.
- Reinforced key grammar concepts by repeating essential lesson information.
- Evaluated comprehension with relevant test questions aligned with lesson objectives.
Cruise Staff
Celebrity Cruises
Puerto Rico
10.1994 - 03.1995
- Executed onboard events and activities for guests, enhancing overall cruise experience.
- Resolved guest inquiries and issues to maintain high satisfaction levels throughout voyage.
- Created a welcoming atmosphere by engaging with guests and fostering positive relationships.
- Supported planning and execution of themed nights and entertainment activities.
- Contributed to safety drills and emergency procedures, prioritizing passenger safety.
- Built and maintained collaborative relationships with peers and upper management.
- Greeted incoming customers warmly, providing comprehensive support and service.
- Participated in team meetings and special events to promote cohesion and communication.
Education
Diploma - Performing Arts
The London Studio Centre
London, England06.1991
Skills
- Customer service and support
- Organizational skills
- Hospitality management
- Personal assistance
- Marketing and sales strategies
- Promotional tactics
- Telemarketing expertise
- Creative thinking
- Attention to detail
- File management
Timeline
Personal Assistant
Self-employeed
01.2018 - Current
Professional Organizer
Self-employed
01.2018 - Current
Crew Member
Trader Joe's
10.2016 - 03.2017
Lead Hostess
Chevy's Fresh Mex
07.2015 - 05.2016
Sample Promoter/Brand Ambassador
Self-employeed
01.2013 - 01.2015
Professional Organizer
Self-employeed
01.2009 - 02.2015
Personal Assistant
Self-employeed
01.2009 - 01.2015
Outbound Telemarketer
Crawford Digital Colour
01.1997 - 12.1997
English Teacher
Swissotel Beijing
05.1995 - 09.1995
Cruise Staff
Celebrity Cruises
10.1994 - 03.1995
Performing Artist
Self-employed
11.1988 - Current
Diploma - Performing Arts
The London Studio Centre