Katherine Wickham
Lancaster,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Manager on Duty
Ihop ACG
08.2020 - Current
- Assisted in daily operations, ensuring smooth workflow and adherence to safety protocols.
- Supported team members by providing guidance on operational tasks and customer service standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored inventory levels and communicated needs to management for timely restocking.
Server
Ihop ACG
03.2015 - 08.2020
- Provided exceptional customer service in fast-paced dining environments, ensuring guest satisfaction and repeat business.
- Trained new servers on menu items, service standards, and point-of-sale systems to maintain high-quality service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Groomer's Assistant
All Care Vet Clinic
01.2013 - 03.2015
- Provided exceptional customer service by addressing client inquiries and concerns effectively.
- Facilitated smooth check-in/check-out processes for clients, contributing to an organized workflow and minimizing wait times for appointments.
- Maintained detailed records of each pet''s visit history including any special requirements or preferences discussed with clients during consultations.
- Assisted in grooming processes, ensuring compliance with safety and sanitation protocols.
Education
Associate of Arts - Social Work
Dallas College
Dallas, TX08-2025
Skills
- Policy enforcement
- Staff management
- Training and mentoring
- Documentation and reporting
- Business administration
- Teamwork and collaboration
- Attention to detail
- Appointment setting
- Multitasking and organization
- Empathy and patience
Timeline
Manager on Duty
Ihop ACG
08.2020 - Current
Server
Ihop ACG
03.2015 - 08.2020
Groomer's Assistant
All Care Vet Clinic
01.2013 - 03.2015
Associate of Arts - Social Work
Dallas College