Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Interests
Timeline
Generic

Katherine Wildrick

Summary

Experienced leader with nearly a decade of service at The Disneyland Resort, dedicated to delivering exceptional Guest and Cast Member experiences while driving operational excellence. Eager to leverage proven leadership skills and advance career in a new opportunity.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Efficiency Coordinator

Disneyland Resort
03.2025 - Current
  • Implemented continuous improvement initiatives, identifying inefficiencies in existing systems and processes
  • Collected and organized data for use in key decision-making
  • Conducted time studies for various lines of businesses across the Resort to optimize workload and transaction times
  • Leveraged experience and expertise from roles in Operations to further develop and support on-going projects
  • Utilized and developed new and existing relationships with partners in Operations
  • Communicated results and project updates with various levels of management and executives

Core Working Lead and Trainer

Disneyland Resort
05.2022 - 03.2025
  • Oversaw all cast members at the location, ensuring compliance with company policies, safety protocols and promoting the Five Keys.
  • Facilitated communication of operational needs, updates, and concerns with various business units and senior management.
  • Collaborated daily with different lines of business based on operational requirements that included Facilities, Entertainment, Guest Talent, and Guest Show Operations
  • Looked for solutions to improve location efficiency. This included an efficiency challenge against the Walt Disney World Railroad which resulted in a 33% increase Guest Carried Targets hit per data in OpSheet over a two-week period.
  • Provided feedback and mentoring to cast members at location including members of the leadership team to support their development.
  • Drove the business of the location by monitoring and making adjustments to meet hourly capacity and labor targets by ensuring accurate data was captured timely in OpSheet and balancing the area labor target with location demand.
  • Delivered outstanding guest service, resolving concerns and looking for opportunities to improve the guest experience with our efficiency and cast member interactions.
  • Utilized as a resource for understanding the operating guide and leveraged local expertise for location-specific knowledge. This knowledge was utilized in the script for the Disneyland Railroad Guided Tour.
  • Facilitated on-the-job training for new cast members, managers, and was included in the consultation and integration process for updates to the operating guide with Documentation.
  • Led operations during an unprecedented event with restricted capacity, balancing a safety focus and cast member morale for most of the year. This included supporting multiple temporary updates and tests, collecting feedback and keeping the operation running.

Attractions Host

Disneyland Resort
02.2017 - 03.2025
  • Operated fast-paced high demand locations that required an exceptional balance of guest service and safety
  • Supported multiple operational changes that included two major queue access updates: Fastpass+ and Lightning Lane.
  • Demonstrated knowledge of park amenities and services such as DAS Service, Location Return Time, and Lightning Lane Multipass
  • Experience working with dispatch attractions and cast-operated locations. locations. (Indiana Jones Adventure, Jungle Cruise, Disneyland Railroad, and Main Street Vehicles)

Food and Beverage Cashier

Disneyland Resort
08.2016 - 02.2017
  • Assisted guests with their orders, answered questions about menu items, and took accurate payment information.
  • Operated the point of sale system to process payments from guests quickly and accurately.
  • Took inventory of food items and novelties and was responsible for accurate record keeping.

Disney College Program Intern

Walt Disney World Resort
01.2015 - 07.2015
  • Participated in a highly competitive internship in Theme Park Operations
  • Learned multiple locations in both Quick Service Food & Beverage and Retail operations
  • Program was extended past initial end date due to high performance and good attendance
  • Completed extra credit guest services classes as part of program

Education

BFA - Entertainment Art/Animation

California State University Fullerton
Fullerton, CA
05.2021

Skills

  • Leadership
  • Oral and written communication
  • Project Management
  • Visual and Graphic Design
  • Microsoft Office Suite
  • Adobe Creative Suite
  • Collaboration
  • Problem Solving
  • Accountability
  • Inclusion
  • Relationship building

Accomplishments

  • Promoted to Core Working Lead position after two months in the Working Lead Role.
  • Requested as a resource for supplemental information that was included in the official script for the Disneyland Railroad Guided Tour.
  • Facilitated communication that lead to a media feature and interview for the return of an opening day engine to the location from a multi-year refurbishment.
  • Offered a Temporary Assignment in Industrial Engineering due to proven success in the Working Lead Role, working on projects across numerous lines of business specifically supporting the roll out of the new entry gates and 70th Anniversary spectaculars.

Affiliations

  • Women's Inclusion Network
  • Disney PRIDE
  • Thrive

Certification

  • Disneyland Ambassador 101 - 2025 Participant


Interests

  • Sketching & Visual Art
  • Graphic Design
  • Photography & Film Editing
  • Content Creation
  • Japanese Language
  • Animal Care & Advocacy

Timeline

Operations Efficiency Coordinator

Disneyland Resort
03.2025 - Current

Core Working Lead and Trainer

Disneyland Resort
05.2022 - 03.2025

Attractions Host

Disneyland Resort
02.2017 - 03.2025

Food and Beverage Cashier

Disneyland Resort
08.2016 - 02.2017

Disney College Program Intern

Walt Disney World Resort
01.2015 - 07.2015

BFA - Entertainment Art/Animation

California State University Fullerton

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