Hi, I’m
Katherine Wilhite
Santa Ana,CA
Summary
A well-qualified, multifaceted professional with proven success in customer-facing roles. Skilled in improving operations, resolving problems, and growing customer retention. Highly proficient in building lasting relationships with key decision-makers, customers, and team members to further company goals. Ready to leverage experience and take on new professional challenges.
Overview
10
years of professional experience
Work History
Robinson CalcagnieNewport Beach, CA
Receptionist Administrator
11.2021 - Current
Job overview
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Scheduled office meetings and client appointments for staff teams.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Checked the accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Maintained, organized, and documented operational flows for enhanced efficiency.
Dream A Little Travel
Travel Consultant
01.2019 - Current
Job overview
- Developed promotional materials for travel packages to market hot destinations.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Provided customers with well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Three Sixteen Publishing
Assistant to the VP/Account Manager Assistant
03.2020 - 11.2021
Job overview
- Aided the VP with new product design, editorial proofing, and website maintenance.
- Resolved customer complaints and employed consultative techniques, using probing questions to overcome objections, close sales, and foster client retention.
- Maintained working knowledge of products, accounts, representatives, tools, and systems.
- Promoted to manage customer service call center, including the creation of documentation to improve efficiencies and enhance employee product knowledge.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
The Masters University
IT Service Desk Analyst Lead
01.2014 - 05.2018
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over the phone and in person.
- Documented support interactions for future reference.
- Diagnosed and troubleshot hardware, software and network issues.
- 98% resolution & satisfaction rating at the end of four-year employment.
Education
The Masters UniversitySanta Clarita, CA
Bachelor of Arts from Liberal Studies
05.2018
University Overview
- Honor Roll [2014-2018]
- Presidents List [2017-2018]
- [3.78] GPA
Skills
- Microsoft Office Suite
- Technically Savvy
- Appointment Setting
- Excellent People Skills
- Product and Service Sales
- Customer Account Management
- Verbal and Written Communication
- Office Management
- Client Relationship Management
Timeline
Receptionist Administrator
Robinson Calcagnie
11.2021 - Current
Assistant to the VP/Account Manager Assistant
Three Sixteen Publishing
03.2020 - 11.2021
Travel Consultant
Dream A Little Travel
01.2019 - Current
IT Service Desk Analyst Lead
The Masters University
01.2014 - 05.2018
The Masters University
Bachelor of Arts from Liberal Studies