PAULA WILLBANKS

Calera,OK

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

CWS III

OKDHS

10.2022 - Current

Maintained detailed case histories, metrics and reports to meet strict standards.
Completed comprehensive assessments of more than 100 families to identify needs and develop treatment plans.
Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Developed and implemented strategies to reduce and prevent family conflict.
Collaborated with school personnel, parents and mental health providers.
Documented data and completed accurate updates to case records.
Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.

Office manager/bookkeeper

Grayson County Sand & Gravel

04.2021 - 10.2022

Operated and oversaw day to day operations of scale house
Processed payroll
Developed and recorded data utilizing Excel and Share Point
Collaborated directly with clients via phone and in-person
Ability to multi-task in fast-paced environment.
Responsible for hiring and processing all employee paperwork
Worked 50 – 80+ hours per week
Responsible for collections, conflict-resolution, invoicing, and oversight of scale house employees
Responsible for keeping confidential information safe, including employee records, customer credit card and account information, holding blank customer checks and keeping daily record of all transactions.
Required to be in attendance and offer ideas at employee meetings.
Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Online ESL Teacher

VIPKid

03.2018 - 07.2021

Privately taught over 350 TEFL students of all skill and English proficiency levels online, chosen to teach/prepare advanced students for high school and college entrance exams
Developed rapport with families through virtual platform
Completed timely and effective feedback following each lesson
Honed effective listening skills
Repaired any IT issues that arose
Developed individualized lesson plans based on each child's needs.
Combined students' personal interests with lesson objectives to create student-specific activities.
Interacted with students and parents via email, instant messaging, threaded discussion and synchronous chat.

Education

Associate - Applied Science – Accounting

Grayson County College

Denison, Texas

BAAS - Business Management & Information Technology, Commerce

Texas A&M University

Commerce, TX

INTERNATIONAL OPEN ACADEMY - TESOL CERTIFICATE - 120 HOURS –LICENSE #: 100-128012 -

INTERNATIONAL OPEN ACADEMY - TEFL CERTIFICATE - 120 HOURS –LICENSE #: 100-128014 -

Skills

SKILLS AND COMPETENCIES
Strong computer skills and exposure to PowerPoint, Access, and QuickBooks
Thorough knowledge of Microsoft Word, Outlook, Share Point and Excel
Excellent verbal and written communication skills
Excellent at multi-tasking
Recognized for continually delivering excellent customer service

Able to create and deliver school-approved lesson plans
Organizational Skills
Data Entry
Task Prioritization
Customer Relations
Attention to Detail

Timeline