Katherine Williams
Troutman,NC
Summary
Client-focused professional with 7+ years of experience delivering exceptional service in fast-paced healthcare environments. Proven ability to build strong client relationships, communicate complex information clearly, and drive service satisfaction and retention. Skilled in scheduling, account coordination, payment processing, and problem resolution. Known for a positive attitude, attention to detail, and ability to manage multiple priorities while maintaining a high level of professionalism.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client-Facing Surgical Assistant
Lake Norman Oral & Facial Surgery
Huntersville, NC
07.2023 - Current
- Serve as a primary point of contact for patients, ensuring a high-quality client experience from consultation through follow-up.
- Present treatment plans and clearly explain services, pricing, insurance, and financing options.
- Build rapport with clients to increase trust, satisfaction, and treatment acceptance.
- Coordinate appointments and manage scheduling to optimize office efficiency.
- Handle sensitive client concerns with professionalism and empathy.
Dental Assistant
Dr. Meares and Becker Endodontics
Virginia Beach, VA
01.2022 - 07.2023
- Managed patient communication, including appointment scheduling, follow-ups, and service education.
- Utilized PBS Endo to track cases, maintain records, and ensure timely service delivery.
- Verified insurance benefits and assisted clients in understanding coverage and financial responsibilities.
- Maintained accurate records and supported office operations through data tracking and reporting.
Dental Assistant / Front Desk Support
Ultra Endodontics
Williamsburg, VA
06.2020 - 07.2021
- Cross-trained in front office operations, serving as a key contact for client scheduling and inquiries.
- Verified insurance coverage, processed payments, and submitted claims.
- Delivered high-level customer service by addressing concerns and ensuring a smooth client experience.
Dental Assistant / Administrative Support
Kutzua Endodontics
Mooresville, NC
05.2016 - 06.2020
- Provided both clinical and administrative support, including scheduling, billing, and client communication.
- Built strong client relationships through consistent, friendly, and professional interactions.
- Trained new team members on systems and client service best practices.
- Managed inventory and tracked office data using Excel spreadsheets.
Education
North Carolina Dental Assisting Training School
01-2015
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Catawba Valley Community College
01-2015
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Alderson Broaddus University
01-2013
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Lake Norman High School
01-2012
Skills
- Client Relationship Management
- Customer Service & Retention
- Scheduling & Calendar Coordination
- Payment Processing & Financial Discussions
- Insurance & Benefits Verification
- Conflict Resolution & Problem Solving
- Microsoft Office & Excel
- CRM & Practice Management Systems (TDO, PBS Endo, OMS Vision)
- Team Collaboration & Training
Certification
- Dental Anesthesia Assistant National Certification Examination
- Dental Assisting
- Coronal Polishing
- Nitrous Oxide
- HIPPA
- OSHA
- BLS, ACLS, PALS
Timeline
Client-Facing Surgical Assistant
Lake Norman Oral & Facial Surgery
07.2023 - Current
Dental Assistant
Dr. Meares and Becker Endodontics
01.2022 - 07.2023
Dental Assistant / Front Desk Support
Ultra Endodontics
06.2020 - 07.2021
Dental Assistant / Administrative Support
Kutzua Endodontics
05.2016 - 06.2020
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Catawba Valley Community College
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Alderson Broaddus University
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Lake Norman High School
North Carolina Dental Assisting Training School