Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Windham

North Richland Hills,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work History

Assistant Pre-K Teacher

Primrose Schools
Southlake, TX
07.2022 - Current
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
  • Used Procare to document behavioral, emotional, academic and social growth of students.
  • Enhanced 4 to 5 -year-old students understanding of rules, safety and behavioral guidelines and disciplinary protocols by redesigning and simplifying them.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Fulfillment Associate

Lowes Home Improvment
Abilene, TX
04.2022 - 07.2022
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Cross-trained new associates on picking and filling orders for warehouse products.
  • Learned Lowes various online systems and how to cross reference them. Systems included Sterling, Genesis, Redvest, and IMS.
  • Helped improve customer satisfaction by translating customer paperwork and company documentation.
  • Processed orders, credits and tracked returns.
  • Initiated outbound calls to respond to inquiries and to follow-up with previous contacts.
  • Responded to customer calls and emails to answer questions about products and services.

Customer Service Representative

Lowes Home Improvment
Abilene, TX
11.2021 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Updated account information to maintain customer records.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Recorded account information to open new customer accounts.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Caregiver

Diamond Creek
Abilene, TX
05.2021 - 12.2021
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Transported individuals to events and activities, medical appointments and shopping trips.

Hostess

Taylor County Taphouse
Abilene, TX
09.2020 - 09.2021
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

High School Diploma -

Jim Ned High School
Tuscola, TX
08.2018 - 05.2021

No Degree - Dual Credit High School Classes

Cisco Junior College
Cisco, TX
08.2019 - 05.2021

No Degree - Education of Individuals in Secondary Special Education Programs

McMurry University
Abilene, TX
05.2021 - 05.2022

Skills

Communication

undefined

Timeline

Assistant Pre-K Teacher

Primrose Schools
07.2022 - Current

Fulfillment Associate

Lowes Home Improvment
04.2022 - 07.2022

Customer Service Representative

Lowes Home Improvment
11.2021 - 04.2022

Caregiver

Diamond Creek
05.2021 - 12.2021

No Degree - Education of Individuals in Secondary Special Education Programs

McMurry University
05.2021 - 05.2022

Hostess

Taylor County Taphouse
09.2020 - 09.2021

No Degree - Dual Credit High School Classes

Cisco Junior College
08.2019 - 05.2021

High School Diploma -

Jim Ned High School
08.2018 - 05.2021

Similar Profiles

CREATE PROFILE
Katherine Windham