Katherine Woody

Work History

Publix

08.2021 - Current

Mixed dough, scaled breads, and cakes, and performed baking duties.
Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Operated ovens and bakery equipment to prepare products according to recipes.
Kept work area safe and sanitized by washing utensils, tools, and countertops.
Trained new employees on bakery methods and procedures.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
Decorated pastries, decadent desserts, and cupcakes using colorful icings and piping techniques.
Engaged in friendly conversation with customer to better uncover individual needs.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Helped customers locate ideal menu items by listening to needs and recommending specific products or services.

Instacart/Publix

05.2018 - 06.2021

Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
Boosted sales through effective up-selling techniques and in-depth product knowledge.
Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
Maintained up-to-date knowledge of current promotions and special offers to maximize sales opportunities.
Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
Assisted in training new hires on store protocols, fostering supportive learning environment for all employees.

Barker Architects LLC

02.2003 - 03.2007

Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.