Katherine Wyss

Ensure the accuracy and completeness of executed loan packages, resolving failed audits in an expedited manner, curating documents to facilitate investor sales, and meeting nonnegotiable funding deadlines by coordinating and interfacing with outside, high-profiled investors.

Track and trend audit outcomes to identify continuous performance improvement opportunities, recommending changes to improve organizational efficiencies, productivity, and customer satisfaction.

Manage an intensive administrative workflow requiring unwavering follow-through, tracking outstanding action items, facilitating proactive stakeholder communications, and focusing on customer success management.

Played an instrumental role in the day-to-day management of the escrow office, managing processes and procedures, identifying improvement opportunities, and working to elevate efficiencies and meet deadlines. Liaison with clients to complete mortgage packages and help achieve clients’ objectives such as home ownership.

Upheld total compliance with lender requirements specified in the escrow agreement, advocating for a seamless and issue-free closing process by proactively communicating with all parties.

Took the initiative to launch home-based meetings for vulnerable clients during the pandemic, working in the office every day to ensure the needs of clients and stakeholders were met during a housing market boom

Managed nationwide communication projects by collaborating with various stakeholders and SMEs to craft targeted messages and create the project lifecycle strategies using specialized SharePoint system for ticketing of projects.

Delivered updates on technical projects affecting the branch network, ensuring messages resonated with each target audience whether management or frontline stakeholders.

Developed first-time processes and procedures to drive continuous performance improvement—engaging in 25+ projects concurrently—and contributing to communications impacting day-to-day operations, assisted in creating Communication SharePoint site for communication request ticketing process.

Worked in partnership with the CIO to schedule Town Hall Meetings and quarterly Fireside Chats, developing talking points, crafting messaging, and coordinating communication events. Collaborated with the Agile Coach to host a monthly series of hangouts including breakout sessions.