Katherine Yanez
Kerrville,TX
Summary
Future nurse with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
11
11
years of professional experience
Work History
Patient Access Supervisor
Peterson Health
03.2016 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Providing excellent customer service by promptly answering patient inquiries.
- Trained new staff on hospital processes and procedures.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Scheduled exams and procedures, managed pre-certifications and verified insurance coverage.
- Spearheaded process improvement efforts to reduce patient wait times.
- Optimized scheduling module of electronic medical record system to meet needs of patients, schedulers, and ancillary departments.
- Identified and resolved problems through root cause analysis and research.
- Assisted in managing patient flow, ensuring adherence to safety protocols, and addressing any logistical challenges that arose in both temporary COVID-19 vaccine clinic and separate testing site.
Merchandizer
Belk
04.2015 - 03.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Retail Supervisor
Burke's Outlet
04.2012 - 06.2013
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Trained and oriented associates to maximize team performance.
Education
No Degree - Computer Science
University of Phoenix
Tempe, AZHigh School Diploma -
Clear Lake High School
Houston, TX05.2012
Skills
- Interdisciplinary Communication
- Medical Records Management
- Critical Thinking
- Patient Relationship-Building
- Empathy and Compassionate Care
- Quality Improvement Plans
- Medical Terminology Knowledge
- Learning Strategies
- Emotional Intelligence
Timeline
Patient Access Supervisor
Peterson Health
03.2016 - Current
Merchandizer
Belk
04.2015 - 03.2016
Retail Supervisor
Burke's Outlet
04.2012 - 06.2013
No Degree - Computer Science
University of Phoenix
High School Diploma -
Clear Lake High School
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