Katherine Ybarra
Rancho Cucamonga,CA
Summary
Dynamic accounts receivable professional with a proven track record at Thompson Pipe Group, excelling in debt recovery and client relations. Demonstrated strong negotiation skills, achieving timely resolutions and reducing delinquency rates. Proficient Cresendo software and committed to delivering outstanding customer service while fostering positive relationships with clients.
Overview
8
8
years of professional experience
Work History
Collection Specialists
Aston Carter
10.2024 - 03.2025
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
- Leveraged advanced collection software to optimize workflow, enabling faster and more accurate tracking of account statuses.
Accounts Receivable Clerk
Thompson Pipe Group
02.2022 - 08.2024
- Filed Prelims.
- Signed Releases and Lien Waivers.
- Filed Mechanic Lien and Stop Notices at the courts.
- Researched Permit's
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
- Streamlined credit approval process by conducting thorough analyses of new client applications, reducing financial risk exposure.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Implemented automated reminder emails to clients regarding upcoming due dates for payments, resulting in timelier remittance processing.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Matched purchase orders with invoices and recorded necessary information.
- Entered figures using 10-key calculator to compute data quickly.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Account Receivable
Trinity Equipment Rentals
03.2017 - 02.2022
- Processed accounts receivable transactions, ensuring data accuracy and integrity.
- Managed collections and followed up on past due accounts, reducing outstanding balances.
- Prepared monthly customer statements and resolved billing disputes efficiently.
- Conduction account research to support timely payment application and customer inquiries.
- Generated aging reports and collaborated with the accounting team for reconciliation.
- Posted payments, ach, credits, to customer accounts.
- Filed prelims.
- Signed releases and lien waivers.
- Processed Mechanic Liens and Stop Notices at the courts.
Education
Chaffey High School
Ontario, CA06-1983
No Degree - Child Development
Chaffey College
Alta Loma, CA06-1983
Skills
- Data entry proficiency
- Strong negotiation skills
- Releases and Lien waivers
- Assertiveness
- Patience and persistence
- Outstanding customer service
- Client relations
- Nav software
- Cresendo software
- Point of rental software
- Microsoft office, word, excel
- Pre Lien to Lien
Timeline
Collection Specialists
Aston Carter
10.2024 - 03.2025
Accounts Receivable Clerk
Thompson Pipe Group
02.2022 - 08.2024
Account Receivable
Trinity Equipment Rentals
03.2017 - 02.2022
Chaffey High School
No Degree - Child Development
Chaffey College
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