Katherine Yoon

Manager/Co-Owner

Ben & Jerry's Ice Cream Franchise

06.2006 - 09.2022

Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Developed and maintained relationships with customers and suppliers through account development.
Trained, coached and mentored staff to support smooth adoption of any new shop procedures.
Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Promoted business via social media to generate leads and maximize brand identity.
Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
Oversaw end-to-end business processes to maintain proficiency and profitability.
Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Managed day-to-day business operations.
Coordinated schedules and timelines for events.
Managed administrative logistics of events planning, event booking and event promotions.
Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
Oversaw event happenings in progress, answered client questions, acted quickly to resolve problems and trained and supported over 10 team members.
Researched vendors and locations, liaised between event staff and facilities and arranged teams to coordinate event setup and teardown.
Recorded information, shortages and discrepancies to keep records current and accurate.
Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Purchased new products and oversaw inventory stocking and availability.
Sourced vendors, built relationships and negotiated prices.
Quickly and accurately counted drawers at start and end of each shift.
Described product and service details to customers to provide information on benefits and advantages.
Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures.
Answered phone calls and answered questions from potential customers.
Acted as first point of contact and set appointments for prospective clients.
Answered questions about company offerings with knowledgeable responses about products and services.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.

Summary

Overview

Work History

Manager/Co-Owner

Education

Bachelor of Arts - Ceramics

Skills

Certification

Languages

Timeline

Manager/Co-Owner

Bachelor of Arts - Ceramics

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