Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Katherine Young

Pawtucket,RI

Summary

Experienced Loss Mitigation with over 11years years of experience in the financial, retail and private industry. Excellent reputation for resolving problems and improving customer satisfaction and mitigating risk through individual approaches and in-depth guidance to the borrowers.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Contracts Division Secretary

Raytheon
  • Contracts Division
  • Organized files, developed spreadsheets, faxed reports
  • Entering data and changes to the system related to the Patriot Program as directed by Supervisors
  • Answer and direct all incoming calls
  • Procedures followed per Government Regulations.

Loss Mitigation Specialist

Dean Cooperative Bank
07.2015 - Current
  • Remained updated with latest information related to mortgage products and services being offered.
  • Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Explained legal aspects of loan to borrower, as well as payment terms and clauses.
  • Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Created profitable and efficient solutions.
  • Evaluated debt ratio, loan-to-value ratios, credit scores property valuations and various other factors when making underwriting decisions.
  • Discussed property liquidation options with customers.
  • Helped customers navigate options to maintain homeownership.
  • Provided reinstatement and payoff quotes to clients.
  • Checked property valuations to assess foreclosure feasibility.
  • Assisted with short sales and deed in lieu processes.
  • Reached out to borrowers to discuss current status and loan workout options.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Explained very technical financial information to applicants in easy to understand language.
  • Proactively identified solutions for customers experiencing credit issues.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Assessed aging accounts
  • Oversaw and managed all active bankruptcies
  • Oversaw all consumer and commercial collections
  • Monitored non escrow delinquent real estate taxes and took appropriate action under regulation to collect deficiencies
  • Heavy involvement with bank attorneys during foreclosure and bankruptcy process snd proceedings
  • Created new procedures for collections

Office Manager

KATHERINE ANNE YOUNG
04.2009 - 10.2014
  • With extensive office operations
  • Adept at managing multiple projects with ease using expert time management methods
  • Experience working in diversified industries.

Secretary/Office Support

04.2008 - 01.2009
  • Dr
  • Simone Mordas
  • Processed and entered patient information
  • Entered and ordered patient lab work orders for Physician
  • Answered and directed incoming call
  • Fast past environment
  • Heavy contact with Patients' and public.

Lease Administrator

Casual Male Big & Tall
12.1994 - 03.1998
  • The General Counsel
  • The, Accurately entered client data into a company-based software program
  • Organized client calendars, prepared mailings
  • Facilitated and participated in conference calls
  • Drafted Leases for current and new store spaces
  • Worked with attorney and case reviewers to resolve legal complaints
  • Communicated and assisted other departments on project management
  • Trained incoming staff
  • Drafted office memos
  • Composed and revised legal documents, including letters
  • Acted as liaison between clients, vendors and attorneys
  • Opened new client files.

Office Manager/Administrative Support

Trademark Equipment Inc
02.1991 - 12.1994
  • Opened and assigned new client accounts
  • Researched and resolved billing and invoice problems
  • Processed invoices for customer orders
  • Applied appropriate payments to customer accounts
  • Planned travel arrangements for all staff
  • Organized files, developed spreadsheets, faxed reports
  • Enlisted and provided quotes for delivery of equipment
  • Dispatched and logged all service calls
  • Attended meetings with Owner to assist in operations
  • Arranged appropriate travel, visas, agendas, necessary contacts and country information
  • Collaborated with other administrative team members, human resources and the finance department on special projects and events
  • Open, read, and wrote answers to routine letters
  • Served as a liaison between company president and clients regarding client accounts and new business
  • Managed all day-to-day office administrative tasks.

ICU Medical Secretary

Metrowest Medical Center
02.1988 - 11.1989
  • Recorded and filed patient data and medical records
  • Carefully reviewed medical records for accuracy
  • Strictly followed all federal and state guidelines for release of information
  • Wrote clear and detailed clinical phone messages for physicians
  • Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered
  • Arranged and assisted with hospital admissions
  • Provided administrative support for the Intensive Care Unit
  • Accurately entered procedure codes, diagnosis codes and patient information into billing software
  • Transcribed and assembled all Doctors' and Nursing orders for new and current Patients.

front office, Secretary/Sales Associate

Luce Bros
09.1985 - 02.1988
  • All operation aspects of, needs
  • Heavy call volume of Patients
  • Fax and or call in referrals for Patients
  • Log in and collect Patient payments
  • Floor Covering
  • Maintained all office operations
  • Assisted customer's with orders, samples and suggestions
  • Worked with Contractors on new construction and materials needed
  • Applied incoming payments from customers'
  • Ordered product for the customers', and reviewed credit options as needed
  • Assisted Store Owner with displays and New promotional offers.

Education

Associates Paralegal Certification And Studies - Criminal Justice/Paralegal

UNIVERISTY OF MASSACHUSETTS

Certification in Medical Terminology for transcribing - undefined

FISHER COLLEGE

education Legal Studies coursework Continuing education, Paralegal Certificate - undefined

Certification in Medical Terminology - undefined

1994

Skills

  • Positive attitude
  • Excellent communication skills
  • Self-directed
  • Time management
  • Dedicated team player
  • Strong interpersonal skills
  • Invoicing
  • Medical terminology
  • Meeting, Planning
  • Schedule management
  • Accounts receivable/payable
  • Experience with various computer programs and
  • Equipment
  • Organized
  • Adaptive to different atmospheres
  • Multitasking
  • Skills
  • Communication, All Office Operations
  • MS Office and supportive programs
  • Accounts payable/receivable
  • Time Management, adhere to deadlines, adaptive
  • Payment Collection
  • Accounts Payable and Accounts Receivable
  • Insurance Claims
  • Account Management
  • Customer Support Needs Assessment
  • Coaching and Training
  • Customer Service
  • Payment Scheduling and Collection
  • Payment Plan Options
  • Research and Analysis
  • Regulatory Compliance
  • Maintaining Financial Records
  • Industry Best Practices
  • Greeting Visitors
  • PowerPoint Presentations
  • Microsoft Office
  • Employee Performance Evaluations
  • Organization and Time Management
  • Report Preparation and Analysis
  • Customer Relationships
  • Electronic Recordkeeping
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Interpersonal Communication
  • Critical Thinking
  • Handling Procedures
  • Foreclosure Document Review
  • Property Law
  • Foreclosure Preparations
  • Attorney Communication
  • Accounting Procedures
  • Court Documents
  • Audit Filing
  • Timeline Compliance
  • Legal Bills Examination
  • Process Resolution
  • Litigation Support
  • Attorney Collaboration
  • Document Preparation
  • Delinquent Steps Analysis
  • Lender Loss Prevention
  • Foreclosure Legal Support
  • Foreclosed Property Preservation
  • Proactive and Self-Motivated
  • State Regulation Compliance
  • Departmental Collaboration
  • Loan and Account Monitoring
  • Handling Confidential Materials
  • Legal Correspondence
  • Evidence Organization
  • Court Filings Management
  • Client Interviews
  • Customer Relationship Management
  • Proof of Claims Expertise
  • Debt Calculations Knowledge
  • Intake Services
  • Team Goals
  • Marital Settlement Agreements
  • Online Databases
  • Case Management
  • Online Research
  • Process Research
  • Collections Standards
  • Confidentiality Understanding
  • Microsoft Applications
  • Deadline Monitoring
  • Power of Attorney
  • Project Organization
  • Customer Inquiries
  • Community Relations
  • Due Diligence
  • Verbal and Written Communication
  • Creative Thinking
  • Foreclosures and Liquidations
  • Credit and Collections
  • Risk Mitigation

Accomplishments

  • Increased office organization by developing more efficient filing system and customer database
  • Successfully planned and executed corporate meetings, lunches and special events for groups
  • Researched and resolved billing problems that had been previously miss applied
  • Decreased and successfully collected on past due accounts
  • Worked successfully with Project Managers to ensure deadlines were met
  • Facilitated for new employees by scheduling training, answering questions and processing paperwork
  • Investigated and analyzed client complaints to identify and resolve issues
  • Ability to enlist, teach and motivate others' to complete tasks needed.

Certification

  • Paralegal Umass Lowell 2011

Additional Information

Future Leaders Program. Capstone Presentation Ath Consulting 12/5/2022

Timeline

Loss Mitigation Specialist

Dean Cooperative Bank
07.2015 - Current

Office Manager

KATHERINE ANNE YOUNG
04.2009 - 10.2014

Secretary/Office Support

04.2008 - 01.2009

Lease Administrator

Casual Male Big & Tall
12.1994 - 03.1998

Office Manager/Administrative Support

Trademark Equipment Inc
02.1991 - 12.1994

ICU Medical Secretary

Metrowest Medical Center
02.1988 - 11.1989

front office, Secretary/Sales Associate

Luce Bros
09.1985 - 02.1988

Contracts Division Secretary

Raytheon

Associates Paralegal Certification And Studies - Criminal Justice/Paralegal

UNIVERISTY OF MASSACHUSETTS

Certification in Medical Terminology for transcribing - undefined

FISHER COLLEGE

education Legal Studies coursework Continuing education, Paralegal Certificate - undefined

Certification in Medical Terminology - undefined

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