Katherine Young
Salinas,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Pacific Grove Plaza Resort
02.2024 - Current
- Greeting Incoming guests and providing friendly, knowledgeable assistance.
- Cleaning large, apartment sized units, as needed.
- Maintaining work area cleanliness.
- Confirming reservations and updating guest records.
- Resolving guests problems and complaints.
- Directing guests to appropriate personnel.
- Responding to calls and emails, promptly.
Client Service Coordinator
Banfield Pet Hospital
12.2022 - 09.2023
- Managing incoming calls from clients, responding promptly and resolving any issues that arise.
- Managing multiple tasks and maintaining high standards of customer service.
- Creating new patient files, inputting data into the hospital's electronic health record system.
- Responding to emergency situations involving pets in order to minimize distress and discomfort.
- Selecting appropriate medicine and measuring dosages to fill prescriptions under DVM direction.
Front Desk Agent & Housekeeper
Pacific Grove Plaza Resort
03.2021 - 12.2022
- Greeted incoming guests and provided friendly, knowledgeable assistance.
- Cleaned and sanitized large, apartment sized units.
- Kept work areas clean to give guests a positive first impression.
- Confirmed reservations and updated guest records.
- Resolved guest problems and complaints.
- Supervised contracted cleaning team once a week.
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Directed visitors to appropriate personnel and responded to calls and emails.
Airbnb Host
Airbnb
03.2019 - 02.2021
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
- Accommodated last minute requests to address needs of guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction.
- cleaned and stocked by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Gave clear directions to local restaurants and other places of interest.
- Assisted guests with making reservations, if needed.
Education
GED -
Pacific Grove Adult School
Pacific Grove, CA05.2013
Skills
- Detail-Oriented
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Inventory Management
- Reliable and Punctual
- Employee Coaching and Motivation
- Resolving Complaints
- Scheduling and Coordinating
- Flexible and Adaptable
- Reservation Management
Timeline
Front Desk Agent
Pacific Grove Plaza Resort
02.2024 - Current
Client Service Coordinator
Banfield Pet Hospital
12.2022 - 09.2023
Front Desk Agent & Housekeeper
Pacific Grove Plaza Resort
03.2021 - 12.2022
Airbnb Host
Airbnb
03.2019 - 02.2021
GED -
Pacific Grove Adult School
Similar Profiles
Ashley AntonianAshley Antonian
Summer Camp Counselor at City of Pacific GroveSummer Camp Counselor at City of Pacific Grove
Emily MaggardEmily Maggard
Activity Director at Pacific Grove Memory CareActivity Director at Pacific Grove Memory Care
GABRIELA MEDINAGABRIELA MEDINA
Student LVN Worker at Bellagio Post Acute/Pacific Grove HospitalStudent LVN Worker at Bellagio Post Acute/Pacific Grove Hospital
Sandra ZendejasSandra Zendejas
Breakfast Cook at Residence Inn MarriottBreakfast Cook at Residence Inn Marriott
Isabella CortezIsabella Cortez
Science in Action! Biology Assistant at Gonzaga UniveristyScience in Action! Biology Assistant at Gonzaga Univeristy