Katherine Zambrano
Lenoir,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.Completed 240 clinical hours in two different externship sites such and Gynecology and Family Practice. Performed administrative and certain clinical duties under the direction of a physician.
Overview
4
4
years of professional experience
Work History
Customer Service Professional
Lowes Contact Center
2021.07 - Current
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Streamlined call center operations for improved efficiency and reduced wait times.
- Maintained high-quality service standards by adhering to company policies and procedures.
- Increased customer loyalty with personalized support and assistance in selecting suitable products or services.
- Collaborated with cross-functional teams to resolve complex customer issues, fostering a positive work environment.
- Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
- Balanced competing priorities under pressure by effectively multitasking while remaining focused on delivering exceptional customer support.
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
Medical Assistant
Womens Health Group
2024.01 - 2024.03
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Office Clerk
Kimbrells Furniture
2019.12 - 2021.07
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted with Spanish speaking customers with any questions or concerns regarding their account.
Education
Associate of Science - Medical Assisting
Caldwell Community College And Technical Institute
Hudson, NC05.2024
High School Diploma -
West Caldwell High School
Lenoir, NC07.2019
Skills
- Product or Service support
- De-Escalation Techniques
- Payment Processing
- Patient Scheduling
- Procedure Assistance
- Phlebotomy
- Vitals
- Injections
- Wound Management
- Electrography
- Bi-lingual
- Direct Patient Care
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Womens Health Group
2024.01 - 2024.03
Customer Service Professional
Lowes Contact Center
2021.07 - Current
Office Clerk
Kimbrells Furniture
2019.12 - 2021.07
Associate of Science - Medical Assisting
Caldwell Community College And Technical Institute
High School Diploma -
West Caldwell High School
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