Katherine Zamora
McKinney,TX
Summary
A passionate, hardworking business graduate with experience in the administrative field. Excellent communication and customer service skills as well as being bilingual in English and Spanish. Seeking a company that will fully utilize organizational, problem solving and professional skills as well as leadership and teamwork skills. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Fraud Specialist
J.P Morgan Chase
Plano, TX
05.2021 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided exemplary level of customer service to all individuals, including clients and company personnel.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Handled calls to address customer inquiries and concerns
RETAIL SALES ASSOCIATE
NORTH FACE, ALLEN OUTLETS
10.2019 - Current
- Manage product delivery and flow of products into storefront.
- Experienced cashier and responsible for training new staff.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Supported efficient and timely replenishment of sales floor merchandise.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Helped customers complete purchases, locate items and join reward programs
- Maintained clean sales floor and straightened and faced merchandise
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
HEAD COACH
| RENEGADE FC & INTER MCKINNEY
03.2020 - 07.2021
- Coach U11 girls’ team and Division 1 semi pro men’s team, respectively.
- Cultivated team player dedication and loyalty by teaching excellent sportsmanship and commitment.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Developed team strategy based on knowledge of fundamentals, team member skills and competition statistics.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas
OFFICE ADMINISTRATOR
| FIVE STAR TRUCKING
DALLAS, TX
02.2020 - 03.2021
- Maintain records of all trips and drivers, prepare invoices, manage payments and account receivables, communicate with clients’ Accounts Receivable, maintained Rate Sheets up to date, Dispatched Truck Drivers, Customer service, found new loads for drivers which included contacting other shipping companies and Expanded leads for more truck loads.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
Education
Bachelor of science - Business Administration, Spanish, Health Science
University of The Ozarks
Clarksville, AR 08.2015 - 01.2019
Skills
Fraud detection
Effective communication
Data analysis
Self-motivated professional
Organization and Time management
Good listening skills
Customer service
Timeline
Fraud Specialist
J.P Morgan Chase
05.2021 - Current
HEAD COACH
| RENEGADE FC & INTER MCKINNEY
03.2020 - 07.2021
OFFICE ADMINISTRATOR
| FIVE STAR TRUCKING
02.2020 - 03.2021
RETAIL SALES ASSOCIATE
NORTH FACE, ALLEN OUTLETS
10.2019 - Current
Bachelor of science - Business Administration, Spanish, Health Science
University of The Ozarks
08.2015 - 01.2019