Katherine Zenda
North Olmsted,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Nail Technician/Salon Assistant
Tomorrows, A Hair Salon
07.2018 - Current
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Completed consultations with spa guests to determine nail care needs.
- Oversaw schedule to manage appointments of new and existing clients.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Collaborated with other members of salon staff to provide amazing client experience.
- Communicated effectively with management concerning important customer issues.
Assistant Store Manager
CosmoProf
06.2021 - 01.2022
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interacted well with customers to build connections and nurture relationships.
Lead Sales Associate
Dollar General
02.2018 - 09.2018
- Trained, coached, and mentored new sales associates for maximum performance.
- Monitored sales team performance and provided constructive feedback.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Greeted customers and provided product advice to increase sales.
- Handled cash register operations and customer transactions to process payments.
Education
Advanced Cosmetology
Brown Aveda Institute
Strongsville, OH08.2017
High School Diploma -
North Olmsted High School
North Olmsted, OH05.2015
Skills
- Scheduling
- Data Entry
- Customer Service
- Active Listening
- Computer Proficiency
- Problem-Solving Abilities
- Patient Greeting
- Directing Callers
- Patient Intake
Timeline
Assistant Store Manager
CosmoProf
06.2021 - 01.2022
Nail Technician/Salon Assistant
Tomorrows, A Hair Salon
07.2018 - Current
Lead Sales Associate
Dollar General
02.2018 - 09.2018
Advanced Cosmetology
Brown Aveda Institute
High School Diploma -
North Olmsted High School
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