Overview
Work History
Education
Skills
Timeline
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Katherine A. Rodriquez

Havertown,PA

Overview

9
9
years of professional experience

Work History

Sales Associate

TJX Companies
10.2024 - Current
  • Arrive on time to open the store, following opening procedures including cash register setup, turning on lights, and preparing the sales floor.
  • Perform closing tasks such as counting cash drawers, securing merchandise, locking up, and completing necessary paperwork.
  • Handle cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Manage returns, exchanges and refunds in accordance with store policy.
  • Collaborate with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Manage conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintain accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Enhance team productivity by fostering a positive work environment and providing support to colleagues as needed.

Retail Banker

TD Bank
09.2023 - 07.2024
  • Placed in the top ten of regional ranking for performance metrics, for two consecutive quarters.
  • Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional customer service by building relationships, assisting with retail banking needs, and offering appropriate products such as accounts, loans, and business services.
  • Ensured confidentiality while managing sensitive information, maintaining trust and compliance with regulations.

Hair Stylist

Hair Atelier Fabi Love
03.2019 - 07.2023


  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Negotiated with suppliers to obtain high-quality products at competitive prices.
  • Managed and coordinated daily appointments for a busy salon, ensuring optimal time management and customer satisfaction.
  • Developed and implemented marketing strategies and created engaging content for social media platforms, resulting in increased visibility and client engagement

HR Intern

Empacadora Hill Brothers
04.2016 - 07.2016
  • Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
  • Aided in updating job descriptions regularly, keeping them relevant to current market trends and organizational needs.
  • Developed strong written and verbal communication skills.
  • Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.


Education

Certificate of Technical Studies - Cosmetology

Century College
San Juan PR
01-2018

Anticipated Bachelor's - Human Resource Management

Universidad Interamericana
San Juan PR
01-2014

Skills

    Bilingual in Spanish and English

    Microsoft Office, Microsoft Excel Payroll, Inventory Management

Timeline

Sales Associate

TJX Companies
10.2024 - Current

Retail Banker

TD Bank
09.2023 - 07.2024

Hair Stylist

Hair Atelier Fabi Love
03.2019 - 07.2023

HR Intern

Empacadora Hill Brothers
04.2016 - 07.2016

Certificate of Technical Studies - Cosmetology

Century College

Anticipated Bachelor's - Human Resource Management

Universidad Interamericana

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Katherine A. Rodriquez