Katherine Castillo

As a Beauty Parlor Sales Associate at Victoria's Secret, I played a crucial role in providing excellent customer service and driving sales in the beauty department. During my time in this position, my key responsibilities and accomplishments included:

Customer Service and Sales:

- Welcomed and engaged customers, providing personalized assistance and product recommendations based on their needs and preferences.

- Demonstrated in-depth knowledge of Victoria's Secret beauty products, including fragrances, skincare, and cosmetics, to educate customers and facilitate product selection.

- Consistently met and exceeded sales targets, actively upselling and cross-selling products to maximize revenue and enhance the customer's shopping experience.

Visual Merchandising:

- Assisted in setting up and maintaining displays, ensuring that they adhered to brand standards and effectively showcased featured products and promotions.

- Monitored inventory levels and communicated restocking needs to the management team, ensuring that products were readily available to customers at all times.

Team Collaboration:

- Collaborated with fellow sales associates and beauty advisors to achieve overall store goals and objectives.

- Assisted in training new sales associates, sharing product knowledge and best practices to ensure a cohesive and knowledgeable sales team.

- Actively participated in team meetings and provided feedback and insights to improve the effectiveness of the beauty department's operations.

As a Floor Server Supervisor at Cafe Bari, I held a leadership position. During my time in this role, my key responsibilities and accomplishments included:

- Supervised and mentored a team of floor servers, providing guidance, support, and motivation.

- Conducted pre-shift meetings to communicate daily specials and promotions for the team.

- Monitored service flow and table turnovers, ensuring efficient coordination between the kitchen and the floor to deliver prompt and accurate orders.

- Addressed customer inquiries, concerns, and complaints, resolving issues promptly and ensuring a positive dining experience.

- Maintained high standards of cleanliness, organization, and hygiene throughout the dining area, ensuring compliance with health and safety regulations.

- Encouraged and coached floor servers to upsell menu items, promotional offers, and specialty beverages.

- Acted as a liaison between the floor servers and management, relaying feedback, suggestions, and concerns to improve overall operations.

During my tenure at Foxlifestyle Hospitality Group, I progressed from a server to a manager and eventually a Multi-Unit General Manager/ Operating Partner. My journey within the company involved the following milestones and responsibilities:

Operational Management

- Developed and implemented standardized operating procedures across all locations, ensuring consistency in service quality, food preparation, and guest experience.

- Conducted regular site visits and inspections to assess operational efficiency, address any issues, and provide guidance to restaurant managers and staff.

- Monitored key performance indicators (KPIs) such as sales, food costs, labor costs, and guest satisfaction scores, and took proactive measures to improve performance.

Staff Recruitment and Training

- Oversaw the recruitment, hiring, and training process for management and key staff positions.

- Established training programs to enhance employee skills, product knowledge, and customer service, resulting in improved employee performance and reduced turnover rates.

- Implemented performance evaluation systems to assess and recognize high-performing employees, fostering a positive work environment and boosting staff morale.

Financial Management

- Analyzed financial statements, identified areas for cost savings, and implemented effective strategies to drive revenue growth and control costs.

- Conducted regular financial reviews with restaurant managers, providing guidance on improving financial performance and achieving profitability targets.

Guest Experience and Quality Assurance

- Implemented guest feedback systems and monitored online reviews to address customer concerns promptly and enhance overall guest satisfaction.

- Ensured adherence to food safety and sanitation standards by conducting regular inspections and training programs, resulting in consistently high health inspection scores.

- Implemented strategies to enhance the overall dining experience, including menu development, promotions, and special events, resulting in increased customer retention and positive word-of-mouth.

Relationship Management:

- Fostered positive relationships with vendors, suppliers, and contractors to negotiate favorable terms and ensure the availability of quality ingredients, equipment, and services.

- Collaborated with marketing teams to develop and execute marketing campaigns, driving foot traffic and increasing brand visibility in the local market.

- Acted as a representative of the company in the local community, participating in community events and building relationships with local organizations and businesses.