Katherine Daniel
Dacula,GA
Summary
Motivated, creative leader in every role who values honesty, integrity, self-development, and teamwork. Fast, passionate, motivated learner. Strives to improve, facilitate, and expedite daily processes, improve current operational procedures, and maintain a positive, energetic work environment. Prioritizes safety, accuracy, organization, and punctuality. Works best in high-stress environments. Loves challenges, embraces change, and consistently finds creative solutions to difficult problems. Demonstrated track record of building relationships with clients, developing and implementing successful sales campaigns, gifted at lead generation, and expertise in resolving customer issues. Engaging and personable. Effective communicator who increases business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
3
3
years of professional experience
Work History
Account Executive
TapIn Payments
10.2022 - Current
- Build upon existing relationships and establish new relationships with merchants to cater to all merchant services necessary for optimal business function
- Facilitate a seamless transition from prior-MSP to us, eliminating any stress by performing all "break-up calls" and data transfer, inventory upload, POS / terminal setup, menu upload, integrate deposit-setup for merchants
- Develop upon leads and execute sales strategies to convert given and self-established leads into customers; drive new business and persuade merchants to switch
- Present sales pitch in person, analyze and record data, build quotes for potential merchants, execute the full 10-step sales process going B2B or fulfilling warm leads provided by inside sales team
- Aided in launching AI; personally recorded marketing call pitch to expand and improve current lead development marketing strategy utilizing artificial intelligence
- Act as personal account executive for all prior and current merchant state-wide; maintain position as main point of contact for resolution of any current or future problems
- Time management, scheduling, data analytics, finance, reviewing merchant statements, driving sales
Head of Remedy Department / Quality
Walmart Fulfilment Center
08.2021 - 10.2022
- Led expansion and development of the Remedy department; began with one associate, trained and developed six proficient, productive, reliable team members
- Maintained close communication with corporate to assist with FixIt ticket submission to expedite resolutions; eliminated all downtime and sped up problem freight receiving and shipping
- Created and maintained Excel spreadsheets to track receiving errors / updated log of Remedy freight, calculated daily DPMO-affecting adjustments, and tracking shipments with attached POs to other facilities; built BOLs for sortable shipments, scheduled trailer pick-ups
- Extensively utilized Microsoft Office and all OS for the fulfillment center, data analysis and recording, time-management, quality assurance, acted as main contact for support,
- Led departmental and building-wide meetings to establish short- and long-term operational strategy; facilitated all processes, created and implemented all Standard Operating Procedures / Associate Work Instructions (SOPs / AWIs) for QA and Remedy
Lead Development Representative
Telenet Marketing
06.2020 - 08.2021
- Worked independently, with minimal supervision, to make outbound cold calls on behalf of Hewlett-Packard Enterprise and Intel; generated "leads" based on decision of Chief Information or Financial Officers stating they would consider HPE for their next large IT purchases (hardware, servers, etc)
- Exceeded expectations by maintaining an average of 7 leads per day and over 200 calls daily (production expectations of2 leads and 136 calls daily)
- Extensive experience with Microsoft Office; logging all potential clients in Excel with their demographics and contact information
- Developed skills of active listening, attention to detail, empathy, remaining calm and positive in high-stress environments, finding creative solutions to always give effective and positive customer service and interaction
Education
Bachelor of Science - Business Administration And Management
Purdue University Global
05.2025
High School Diploma -
Mill Creek High School
Hoschton, GA05.2019
Skills
- Effective Oral and Written Communication
- Problem Resolution and Organizational Skills
- Quality Assurance, Inspection, and Control
- Microsoft Office
- Inventory Control and Management, Purchase Orders
- Profit and Loss Accountability
- Expanding Territories
- Data Collection, Analysis, and Recording
- Standard Operating Procedures Proficient
- Financial Reporting
- Client Relationship-Building
- Consultative Selling Techniques
- Account Management
- Interpersonal Skills
- Sales Expertise and Strategies Implementation
- Negotiation and Persuasion
- Business Service Management
Timeline
Account Executive
TapIn Payments
10.2022 - Current
Head of Remedy Department / Quality
Walmart Fulfilment Center
08.2021 - 10.2022
Lead Development Representative
Telenet Marketing
06.2020 - 08.2021
Bachelor of Science - Business Administration And Management
Purdue University Global
High School Diploma -
Mill Creek High School
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