Katherine E Hepp
Ridge,NY
Summary
Dynamic administrative professional with extensive experience at Stony Brook University, excelling in facilities management and communication. Proven ability to foster teamwork and enhance office morale while managing confidential records and budgets. Skilled Notary Public with exceptional customer service and problem-solving abilities, adept at navigating diverse workplace environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
Work History
Facilities Management Administrative Support
Stony Brook University
09.2005 - 08.2021
- Notary Public. Managed timesheets, and payroll, sorted and distributed mail, ordered construction & office supplies, tracked State bids and contracts through MP2 operating system. Worked closely with management and outside vendors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Skilled at working independently and collaboratively in a team environment.
- .Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Excellent communication skills, both verbal and written.
Administrative Assistant to the Director
Maryhaven Center of Hope
08.1989 - 08.2005
- Managed confidential files and records, ensuring compliance with organizational policies, part of quality assurance department.
- Fostered a professional atmosphere within the office through diligent organization, consistent punctuality, and adherence to established policies and procedures.
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Worked through agency on State investigations for client abuse.
- Assisted in budget management by tracking expenses, processing invoices, and reconciling financial statements for accurate recordkeeping.
Assistant to Librarians
Port Jefferson Free Library
08.1983 - 08.1986
- Facilitated patron inquiries, providing accurate information and support to enhance user experience.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Led initiatives to optimize circulation desk workflows, enhancing efficiency in check-out and return of books. Performed Page duties and research inquiries.
- Duties included circulation (books,tapes,records,video) helped with crafts and story hours in the children's library.
Education
No Degree - Business Administration
Suffolk Community College
Selden, NYHigh School Diploma -
Syosset High School
Syosset, NYSkills
- Notary Public
- Windows, EMail, Word
- Excellent Customer service and problem solving skills
- Comprehensive teamwork and collaborative skills
- Dependable and responsible, able to work independently, or as part of a team Easy going, and able to get along with diverse personalities
Timeline
Facilities Management Administrative Support
Stony Brook University
09.2005 - 08.2021
Administrative Assistant to the Director
Maryhaven Center of Hope
08.1989 - 08.2005
Assistant to Librarians
Port Jefferson Free Library
08.1983 - 08.1986
No Degree - Business Administration
Suffolk Community College
High School Diploma -
Syosset High School