KATHERINE ESTEISY MORFA MARTINEZ
808 N 6th St Allentown ,Allentown
Summary
Dynamic professional with a strong work ethic and proven customer service excellence at La Nacional Corp. Skilled in cash register operation and team collaboration, I consistently enhanced customer satisfaction and streamlined processes. My ability to train new staff and maintain a welcoming environment contributed to a positive shopping experience.
Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
7
7
years of professional experience
Work History
Operadora De Maquina
Spherion Temp Agency
03.2025 - 02.2026
- Operated machinery to ensure efficient production flow and high-quality output.
- Conducted routine maintenance checks to optimize equipment performance and reduce downtime.
- Adhered to safety protocols to maintain a secure work environment for all team members.
- Assisted in training new operators on equipment use and safety procedures.
Cashier
La Nacional Corp.
01.2024 - 08.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas, ensuring a welcoming environment for customers.
- Assisted customers with product inquiries, providing excellent service to enhance shopping experience.
- Handled cash, credit, and debit transactions while adhering to company cash handling policies.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
- Trained new cashiers on procedures and system usage to improve overall team performance.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Call Center Representative
Amov International Teleservis
Santo Domingo
02.2019 - 06.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Navigated customer relationship management software to document interactions.
- Provided accurate product information to support customer decision-making.
- Collaborated with team members to enhance service delivery processes.
- Educated customers on promotions and services to increase satisfaction.
- Followed up on escalated issues, ensuring timely resolution for clients.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
High School Diploma -
Dr. Fabio Amable Mota
Avenida Venezuela Skills
Strong work ethic
Good communication
Work ethic and integrity
Patience and empathy
Time management skills
Team collaboration
Customer service excellence
Reliability and punctuality
Cash register operation
Order taking
Timeline
Operadora De Maquina
Spherion Temp Agency
03.2025 - 02.2026
Cashier
La Nacional Corp.
01.2024 - 08.2024
Call Center Representative
Amov International Teleservis
02.2019 - 06.2021
High School Diploma -
Dr. Fabio Amable Mota